Hi, I’m
Wardere Osman
Maple Grove,MN
Summary
Experienced call center specialist with exceptional communication and organizational abilities. Skilled in resolving customer objections and driving positive outcomes. Effective leader promoting a collaborative and empowering workplace culture. Adept at building relationships with a wide range of stakeholders in dynamic settings.
Overview
24
years of professional experience
1
Language
Work History
DIRECTORY.COM, INC.
Infrastructure Architect (Network Engineer, NET Developer, DBA, Department Planning)
12.2004 - Current
Job overview
- Designed, implemented and managed all aspects of a 13 server, 45 client network.
- Primary IT support for 40+ employees including several off-site Account Executives and 10 Developers.
- Designed and implemented a highly available and secure network infrastructure for successful .com.
- Created and executed a comprehensive Disaster Recovery Plan, including policy development, employee awareness, backup management and periodic auditing/fire drills.
- Actively managed Email Service Provider relations by ensuring industry best practices are followed to guarantee optimal domain deliverability - this includes periodic requirements review, setting up and maintaining feedback loops, managing bounces and actively maintaining company email distribution lists.
- Provided routine and complex data mining services for employees and management.
- Responsible for preparing and submitting the IT department's annual budget to company principals.
- Assisted developers in software and database design, security and optimization.
DIRECTORY.COM, INC.
Software Engineer, DBA
05.2004 - 12.2004
Job overview
- Gathered requirements, designed, developed and thoroughly tested software for internal users and for deployment to external clients.
- Worked closely with clients and partners to design software to interface our businesses with one another.
- Traveled to client sites for installation and implementation of software solutions.
- Programmed Web applications.
- Created role based security and encryption package for all Company developed Web applications.
- Created software to de-dupe database of over 1,000,000 physician panel members.
- Maintained existing and legacy software written by current and past employees.
- Employed Object Oriented design practices to create efficient, modular and reusable software.
HBM – Printing Division
Pre-Professional Programmer
05.2003 - 08.2004
Job overview
- Developed, tested and documented data transfer module for print verification system using C/C++.
- Tested and Tuned TCP/IP for optimum throughput.
- Participated in and taught weekly classes in Perl.
Connecting Point Technology Center
Field Technician
06.2002 - 05.2003
Job overview
- Networking, troubleshooting, repair and technical support.
- Implemented and supported network solutions for small businesses.
Education
North Hennepin Community College
Associate of Science from AA
01.2017
Skills
- Interpersonal skills
- Product upselling
- Training experience
- Sales expertise
- Cash handling
- Quality control
- Account updating
- Gathering information
- Payment processing
- Customer service
- Data entry
- Customer support
- Problem-solving skills
Languages
English
Languages
5
Timeline
Infrastructure Architect (Network Engineer, NET Developer, DBA, Department Planning)
DIRECTORY.COM, INC.
12.2004 - Current
Software Engineer, DBA
DIRECTORY.COM, INC.
05.2004 - 12.2004
Pre-Professional Programmer
HBM – Printing Division
05.2003 - 08.2004
Field Technician
Connecting Point Technology Center
06.2002 - 05.2003
North Hennepin Community College
Associate of Science from AA