Warikeith WILLIAMS
Moultrie,GA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Irene's Kitchen
Moultrie, GA
05.2021 - 11.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Resolved customer complaints professionally to maintain positive relationships with guests.
- Managed accounts payable, accounts receivable, and payroll.
- Performed routine maintenance checks on all kitchen equipment, including ovens, stoves, and refrigerators.
Child Support Agent II
Georgia-State Child Support Call Center
Albany, GA
02.2017 - 12.2021
- Provided customer service to clients seeking information regarding child support services.
- Researched and obtained records from various sources, such as employers, banks, or government agencies.
- Analyzed delinquent accounts to identify potential collection opportunities.
- Maintained accurate records of all transactions associated with each case file.
- Responded promptly and professionally to client inquiries via phone, mail, email, or other means of communication.
- Updated customer information in the CRM system.
- Assisted customers with navigating the company's website and placing orders online.
Shipping Lead
Sanderson Farms Processing Plant
Moultrie, GA
07.2009 - 02.2017
- Maintained accurate tracking records for all shipments, including order numbers, weights, costs.
- Trained new employees on warehouse operations, including receiving, storing, packing and shipping items.
- Ensured compliance with safety regulations when loading, unloading freight from trucks, trailers.
- Identified and resolved discrepancies between inventory records and actual shipments.
- Conducted monthly audits of product quality control processes to ensure accuracy in packing and shipping items.
Front Office Coordinator
Cooper Tire
Moultrie, GA
03.2005 - 07.2009
- Ensured accuracy of data entry into the computer system.
- Greeted and welcomed guests upon arrival.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Processed payments from clients in a timely manner.
- Assisted with ordering supplies as needed.
Education
High School Diploma -
Colquitt County High School
Norman Park, GA05-1997
Skills
- Search engine optimization
- Partnership development
- CRM software
- Team building and leadership
- Customer service
- Customer relations
- Documentation and reporting
- Customer retention
- Foodservice Manager
Certification
- ServSafe Certification
- Customer Service Certification
- Fork Lift Certified
Timeline
Restaurant Manager
Irene's Kitchen
05.2021 - 11.2024
Child Support Agent II
Georgia-State Child Support Call Center
02.2017 - 12.2021
Shipping Lead
Sanderson Farms Processing Plant
07.2009 - 02.2017
Front Office Coordinator
Cooper Tire
03.2005 - 07.2009
High School Diploma -
Colquitt County High School
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