Waris Shah
Saint Albans,New York
Summary
Results-driven Assistant Department Manager with hands-on experience in luxury retail, sales growth, and team development. Proven ability to lead high-volume floors, coach associates, exceed revenue goals, and deliver elevated customer experiences. Strong communicator with a balance of business acumen and people leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Womens contemporary assistant department manager
Nordstrom
Garden City, New York
07.2025 - Current
- Led daily department operations, ensuring optimal sales performance, effective staffing, and strategic scheduling in a high-volume environment
- Coach, train, and develop a team of 20 team members through daily touchbases, real-time feedback, and performance check-ins to drive individual and team success
- Lead by example on the sales floor, consistently contributing to revenue and personal goals while managing team priorities
- Analyzed sales trends and business reports to identify opportunities, adjusting selling strategies to maximize departmental performance
- Achieved a 33% department sales increase through strategic floor remerchandising and hands-on collaboration with associates to elevate individual performance
SALES ASSOCIATE
Nordstrom
Manhattan, NY
10.2021 - 06.2025
- Increased personal sales by 25% year-over-year through strategic upselling and cross-selling
- Generated $35K–$50K+ in bi-weekly sales through targeted customer engagement
- Delivered elevated customer experiences by understanding customer needs and providing tailored solutions
- Managed multiple customers simultaneously, ensuring high service standards and satisfaction
- Supported visual standards and replenishment to enhance merchandising effectiveness
Digital Selling Expert / Stylist / Trainer
Bloomingdale's
Manhattan, New York
01.2019 - 09.2021
- Drove nearly $500K in digital sales revenue by delivering personalized styling, targeted outreach, and curated service for individual clients
- Delivered luxury customer experiences through in-store and digital selling channels, enhancing client satisfaction and loyalty
- Built and maintained client relationships through outreach, styling recommendations, and trend education
- Trained team members as digital experts, enhancing skill levels and supporting effective daily store operations
- Increased revenue by optimizing merchandising, inventory selection, and visual execution, driving sales growth
Education
Bachelor of Science - Marketing Management
York College
Jamaica, New York, NY05-2026
Skills
- Visual merchandising
- Digital selling
- Sales analysis
- Customer service
- Client relationship management
- Team building
- Employee coaching
- Problem-solving abilities
Languages
Pashto
Full Professional
Urdu
Professional
English
Full Professional
Certification
March 2021 • Retail Management Certification
Timeline
Womens contemporary assistant department manager
Nordstrom
07.2025 - Current
SALES ASSOCIATE
Nordstrom
10.2021 - 06.2025
Digital Selling Expert / Stylist / Trainer
Bloomingdale's
01.2019 - 09.2021
Bachelor of Science - Marketing Management
York College