Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Warisha Amir

Skokie,IL

Summary

Good listening skills combined with attentive and detail-oriented nature. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Compassionate Health Care Assistant with background in providing quality patient care, including assistance with daily living activities and medical support tasks. Highlight strengths in patient communication, health education, and maintaining a safe environment for patients. Demonstrated impact in previous roles through effective teamwork, uplifting patient morale, and streamlining office procedures for efficiency. Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Experienced healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated professional.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HCA (Health Care Assistant )

Sahara Elderly Home Care
08.2022 - Current
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
  • Supported rehabilitation efforts by helping patients perform prescribed exercises and follow personalized therapy plans.
  • Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
  • Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Monitored and assisted residents through individual service plans.
  • Scheduled and accompanied clients to medical appointments.

Patient Account Representative

Northshore University Health
12.2021 - Current
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Electronically submitted bills according to compliance guidelines.
  • Posted payments and processed refunds.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Responded to patient, family and external payer inquiries.

Volunteer

NorthShore University HealthSystem - Skokie Hospital
08.2020 - 02.2021
  • Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
  • Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
  • Questioned customers to better understand needs and best solutions.
  • Followed all school and classroom policies, regulations, dress codes and schedules.

Education

High School Diploma -

Niles West
Niles, IL
05.2021

Some College (No Degree) - Cyber Security

FullStack Academy (UIC)
Chicago, IL

Skills

  • Guest relations management
  • Coding
  • Bill computation
  • Customer Service
  • Critical thinking
  • Flexible & Adaptable
  • Adaptability
  • Good telephone etiquette
  • Training & Development
  • Analytical skills
  • Cooperative Attitude
  • Problem Solving
  • Analytical Thinking
  • Creative Thinking
  • Active Listening
  • Social Perception
  • Active Listening and Communication
  • Multitasking and Prioritization
  • Warm and Welcoming
  • Cleaning and Sanitizing
  • Reliable and Trustworthy
  • Highly Organized
  • Insurance Verification
  • Medical Billing
  • HIPAA Understanding
  • Collections Experience
  • Patient Care
  • Administrative Support
  • Verbal and Written Communication
  • Account management
  • Highly Organized
  • Insurance Verification
  • Medical Billing
  • HIPAA Understanding
  • Collections Experience
  • Patient Care
  • Administrative Support
  • Verbal and Written Communication
  • Account management
  • Medical Software Use
  • Home health aide
  • Written communication
  • Health insurance verification
  • Professionalism

Languages

5

Certification

  • CyberSecurity certification Graduation July,2025

Timeline

HCA (Health Care Assistant )

Sahara Elderly Home Care
08.2022 - Current

Patient Account Representative

Northshore University Health
12.2021 - Current

Volunteer

NorthShore University HealthSystem - Skokie Hospital
08.2020 - 02.2021

High School Diploma -

Niles West

Some College (No Degree) - Cyber Security

FullStack Academy (UIC)
Warisha Amir