Trung Huynh
Skokie,IL
Summary
Pharmacy Technician with a proven track record at Walmart, excelling in prescription and insurance handling. Recognized for exceptional problem-solving skills and commitment to customer service, ensuring efficient operations and accurate medication management. Adept at collaborating with team members to enhance service quality and resolve complex issues effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
12.2023 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
Online Orderfilling & Delivery
Walmart
10.2021 - 12.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Niles North
9800 Lawler Ave, Skokie, IL05-2022
Skills
- Order verification
- Confidentiality and HIPAA
- Insurance handling
- Answering customer questions
- Resolving customer issues
- Troubleshooting malfunctioning equipment
- Drug inventory management
- Team collaboration
- Problem-solving skills
- Pharmacology
- Prescription filling
- Interpreting orders
- Time management
- Data entries
Certification
- PTCB - Pharmacy Technician Certification Board
- BLS - Basic Life Support certification
Timeline
Pharmacy Technician
Walmart
12.2023 - Current
Online Orderfilling & Delivery
Walmart
10.2021 - 12.2023
High School Diploma -
Niles North
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