WARNAKULASURIYA FERNANDO
Grand Prairie,TX
Summary
Friendly individual with strong customer service and relationship-building skills. Delivers attentive support and fosters positive interactions, resulting in high customer satisfaction. Committed to teamwork and collaboration to enhance service quality.
Dedicated supervisor with a strong background in customer service and team performance monitoring. Known for developing effective training materials and resolving customer complaints, enhancing overall service quality.
Overview
26
26
years of professional experience
Work History
Cashier and Stocker
Asisha Enterprises Inc
6531 W 43rd St
01.2000 - 09.2020
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and returns to ensure satisfaction.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Collaborated with team members to enhance store presentation and product displays.
Cashier and Stocker
Sam's Food Mart - Methan Business Inc
15410 W Little York Rd, Houston, Texas 77084
09.2020 - 05.2021
- Handled check cash, credit, and gift card transactions with attention to detail.
- Supported inventory management by restocking shelves as needed during shifts.
- Adapted quickly to changing environments and customer demands during peak hours.
- Provided friendly service to create welcoming atmosphere for all customers.
Supervisor
Jtx Market 2 Llc
05.2021 - 02.2022
- Streamlined daily operations to enhance team productivity and efficiency.
- Trained and mentored staff on best practices and operational protocols.
- Implemented process improvements that reduced operational delays and increased output.
- Coordinated inventory management to ensure optimal stock levels and minimize waste.
Supervisor
Pinnacle Workfore Solutions
12673 FM 51, Era, TX 76238
01.2023 - 12.2025
- Developed training materials for new hires to facilitate quick onboarding processes.
- Monitored team performance, providing feedback to drive continuous improvement initiatives.
- Resolved customer inquiries and complaints, enhancing overall service quality.
- Collaborated with upper management to align team goals with organizational objectives.
Education
High School Diploma -
ST MARY'S COLLAGE NEGOMBO
SRI LANKASkills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Computer skills
- Customer focus
- Adaptable and flexible
- Customer relations
- Relationship building
Languages
English
Native or Bilingual
Timeline
Supervisor
Pinnacle Workfore Solutions
01.2023 - 12.2025
Supervisor
Jtx Market 2 Llc
05.2021 - 02.2022
Cashier and Stocker
Sam's Food Mart - Methan Business Inc
09.2020 - 05.2021
Cashier and Stocker
Asisha Enterprises Inc
01.2000 - 09.2020
High School Diploma -
ST MARY'S COLLAGE NEGOMBO