Overview
Work History
Education
Skills
Timeline
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Warren Buchholtz

Brooklyn,NY

Overview

8
8
years of professional experience

Work History

Customer Success Manager

CB Insights
New York, NY
01.2022 - Current
  • Oversee 40 accounts valued at $2.1M across multiple verticals and markets.
  • Finished FY23 with 103% to GRR goal by completing XX renewals and converting 16 accounts from 1-year to 3-year contracts
  • Finished FY24 with 97% to GRR goal by completing 17 renewals and securing $95,903 in upsells
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction. Execute full renewal cycle while also serving as advocate for VOC.
  • Maximized retention and growth in accounts by collaborating with sales to execute upsell opportunities, product to deliver customer feedback for platform improvements, and research to develop applicable reports for driving customer success.
  • Established frameworks and workflows for the business to properly support our VC/PE accounts, SMB accounts, and University accounts that standardized processes for onboarding, support, and, renewals while facilitated sustained growth.

Senior Account Executive

Blueground Co
New York City, New York
01.2019 - 05.2020
  • Orchestrated full sales cycle for 445 deals worth $5.3M in prepayments in 2019 and 145 deals worth $1.3M in 2020. Held bottom-line accountability for maintaining business development, managing full sales cycle, testing new products or features, and serving as main point of contact with clients. Led negotiations with clients and provided ongoing support with reservations and renewals.
  • Hand-selected to serve as first sales rep to support launch into Los Angeles market. Grew territory from one Account Executive managing 50 apartments to four Account Executives responsible for 278 apartments. Frequently traveled to emerging market (Los Angeles) to review new inventory and coordinate with Sales, Operations, and Customer Success teams.
  • Fostered winning workplace culture by training nine new hires and creating in-depth training curriculum with PowerPoint presentation.
  • Began as Sales Executive before becoming Sales Enablement Trainer and then Senior Account Executive.

Sales Associate

Toll Brothers
Manhattan, New York
09.2017 - 12.2018
  • Generated $22M in real estate transactions in collaboration with sponsor, buyers, and brokers.
  • Oversaw real estate transactions and sparked continued revenue growth.
  • Crafted weekly sales reports detailing key sales metrics, unit availability, weekly traffic, and sales leads; reports reviewed by senior Toll Brothers executives.
  • Coordinated internal communications between multiple teams, including clients, brokers, and lawyers during negotiation process.

Administrative Assistant

Toll Brothers
Manhattan, New York
09.2015 - 09.2017
  • Managed efforts to uphold brand standards and quality.
  • Completed day-to-day administrative tasks to ensure optimal workflows and address pressing needs.
  • Collaborated with marketing team to support open houses and promotional events.
  • Served as point of contact for clients, prospects, and brokers.
  • Supported outreach of Toll Brothers property material including sales brochures, floor plans, and information on all Toll Brothers developments.
  • Key Achievements: • Operational Excellence: Upheld brand standard and quality by managing office, property, and administrative needs for sales team; ranked #1 Home Builder by FORTUNE Magazine.
  • Career Progression: Earned promotion in 2017 in recognition for outstanding work ethic, communication skills, and proactive approach towards accomplishing tasks.

Education

Bachelor of Science - Journalism - Strategic Communication

University of Kansas
Lawrence, KS
05.2015

Skills

  • Strategic Planning
  • Consultative & Solutions Selling
  • Sales Team Leadership
  • Proficient in Salesforce Gong
  • Proficient in Salesloft Outreach ZoomInfo
  • Business Development
  • Customer Relationship Building
  • Full Sales Cycle Management
  • Mentoring & Coaching
  • Revenue Growth
  • Account Management
  • Negotiations

Timeline

Customer Success Manager

CB Insights
01.2022 - Current

Senior Account Executive

Blueground Co
01.2019 - 05.2020

Sales Associate

Toll Brothers
09.2017 - 12.2018

Administrative Assistant

Toll Brothers
09.2015 - 09.2017

Bachelor of Science - Journalism - Strategic Communication

University of Kansas

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Warren Buchholtz