Warren Dean
High Point,NC
Summary
Dynamic National Support Technician with extensive experience at the United States Postal Service, adept at troubleshooting complex technical issues and enhancing user understanding. Proven ability in system maintenance and user training, utilizing test equipment to optimize performance. Recognized for improving operational efficiency and fostering a collaborative environment among junior technicians.
Overview
44
44
years of professional experience
Work History
National Support Technician
United States Postal Service, USPS
04.2005 - 08.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
CNC Technician
Columbus Mckinnon Corp
11.1980 - 11.2004
- Troubleshot and resolved complex CNC machining issues, minimizing downtime and maintaining production schedules.
- Assisted in the training and development of junior technicians, fostering a supportive learning environment.
- Improved overall equipment effectiveness by conducting regular preventative maintenance on CNC machines.
- Maximized tool life through careful monitoring of wear patterns, making adjustments as needed to maintain optimal cutting conditions.
- Increased shop safety by consistently adhering to proper machine maintenance and operation protocols.
Education
High School Diploma -
Bowman Sr High School
Wadesboro, NC06-1974
Skills
- Troubleshooting abilities
- Remote support
- Technical support
- Troubleshooting skills
- Test equipment(voltmeters, oscilloscopes, power meters and amp probes , to name a few)
- Soldering on PCB boards skills
- System maintenance
- User training
- Software installation
- Ticket management
- Hydraulics and pneumatics
Timeline
National Support Technician
United States Postal Service, USPS
04.2005 - 08.2024
CNC Technician
Columbus Mckinnon Corp
11.1980 - 11.2004
High School Diploma -
Bowman Sr High School
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