Warren Lewis
Gibaltar heights , Annotto Bay,Saint Mary
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waiter
Britania Shipping Company
07.2019 - Current
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Housekeeper
Beaches Hotel
01.2017 - 05.2019
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
Housekeeper
RIU Hotel
06.2013 - 02.2016
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
Data Entry Clerk
Everoy Chin and Company
02.2011 - 01.2013
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
Education
CSEC -
Islington High School06.2009
Skills
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Service-Oriented
- Team Player
- Cleaning and Sanitizing
- Warm and Friendly
- Customer Service and Rapport
- Reliable and Responsible
- Multitasking and Prioritization
- Detail-Oriented
Certification
Housekeeping operations level 2
Additional Information
Pastor Leleith Gunter
Minister of Religion – Sandside COGOP
876-541-1380
Clarice Campbell
Justice of the peace
876-452-3497
Timeline
Waiter
Britania Shipping Company
07.2019 - Current
Housekeeper
Beaches Hotel
01.2017 - 05.2019
Housekeeper
RIU Hotel
06.2013 - 02.2016
Data Entry Clerk
Everoy Chin and Company
02.2011 - 01.2013