WARREN MCLEOD
Saint Louis,Missouri
Summary
Dynamic IT professional with extensive experience at Panera Corporate, excelling in incident management and system performance analysis. Proficient in log analysis via Splunk and adept at collaborating with cross-functional teams to enhance operational efficiency. Proven ability to lead major incident responses while driving improvements in service delivery and support documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Systems Support Specialist
Charter Spectrum
St Louis, Missouri
12.2024 - Current
- Monitor the production environment company-wide.
- Triage and escalate alerts and issues via incident management.
- Organize and lead production issues and outage bridge calls.
Site Reliability Engineer Operator
Panera Corporate
St. Louis, Missouri
11.2023 - 10.2024
- Reviewed and prepared monthly reports for ecommerce environment including service cost analysis, toil reduction, and production releases
- Assisted application team with production readiness for new services
- Setup monitoring, alerting, and support documentation for ecommerce services on-prem and cloud based
- Managed major incidents and post mortem reviews
IT Operations Engineer Analyst
Panera Corporate
St Louis, Missouri
12.2020 - 11.2023
- Level 2 support for IT Operations Operators including ecommerce and enterprise level data
- Setup base monitoring, alerting, support documentation for new services being released to production
- Collaborated with cross-functional teams to ensure seamless integration of new technologies
- Analyzed system performance data to identify trends, issues, and opportunities for improvement
Data Center Operator Coordinator
Panera Corporate
St Louis, Missouri
07.2018 - 12.2020
- Level 1 support for enterprise and ecommerce level
- Assisted application teams with production service deployments
- Performed initial troubleshooting for performance degradation/failures
- Handled communication for major incidents and outages
Field Systems Support Coordinator
Panera Corporate
St Louis, Missouri
07.2017 - 07.2018
- Level 1 support for Panera cafes reporting issues.
- Performed initial troubleshooting for café issues and applied fixes, if applicable.
- Assisted technicians with hardware replacements in cafés, and validated that the hardware was configured correctly.
Respiratory Supply Chain Tech II
Mercy Hospital
St Louis, Missouri
06.2015 - 07.2017
- Managed inventory for respiratory supplies.
- Assisted with placing supply orders.
- Handled patient oxygen usage for billing purposes.
Lead Patient Transporter
Mercy Hospital
St Louis, Missouri
06.2012 - 06.2015
- Transported patients to various testing areas and room transfers within the hospital.
- Responsible for training new employees.
- Performed dispatching duties to ensure patients are transported in a timely manner.
Education
Associate in Applied Science (A.A.S.) - Network Engineering
St. Louis Community College
St. Louis, MO12.2016
Miller Career Academy High School -
Miller Career Academy
St. Louis, MO05.2012
Skills
- Log analysis via Splunk
- Linux
- Dynatrace
- SolarWinds
- VSphere
- OEM
- GCP
- Incident Management
- Jira
- Rundeck
- Jenkins
- Terraform
- GitLab
- Capacity Planning
Certification
- Certificate of Specialization IT Help Desk/End User Support
- Certificate of Specialization Cisco Networking Academy: CCNA
Timeline
Systems Support Specialist
Charter Spectrum
12.2024 - Current
Site Reliability Engineer Operator
Panera Corporate
11.2023 - 10.2024
IT Operations Engineer Analyst
Panera Corporate
12.2020 - 11.2023
Data Center Operator Coordinator
Panera Corporate
07.2018 - 12.2020
Field Systems Support Coordinator
Panera Corporate
07.2017 - 07.2018
Respiratory Supply Chain Tech II
Mercy Hospital
06.2015 - 07.2017
Lead Patient Transporter
Mercy Hospital
06.2012 - 06.2015
Associate in Applied Science (A.A.S.) - Network Engineering
St. Louis Community College
Miller Career Academy High School -
Miller Career Academy
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