La-Toya Turner
6729 Walnut Cove Dr, Raleigh,NC
Summary
Detail-focused Pharmacy Auditor known for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, financial auditing processes, and pharmaceutical best practices. Excel in critical thinking, communication, and problem-solving to ensure accuracy and integrity in all audit activities.
Overview
11
11
years of professional experience
Work History
Systems Support Specialist
SembraCare, Inc
01.2014 - 01.2025
- Provided daily user support for inquiries, service requests, and technical troubleshooting.
- Coordinated with IT to address system production issues, tracking activities, and resolutions.
- Created and maintained system support documentation, ensuring alignment with change management protocols.
- Developed and implemented auditing processes to ensure compliance with operational standards, enhancing data accuracy and integrity.
- Supported the implementation and enhancement of business initiatives through detailed data analysis and reporting.
Systems Administrator
Prestige Home Healthcare, LLC
01.2016 - 12.2024
- Accurately and efficiently processed client accounts while maintaining precise records.
- Resolved customer inquiries promptly, ensuring high satisfaction levels.
- Provided technical support for operational systems and procedural issues, coordinating with IT and vendors for long-term solutions.
- Conducted root cause analyses to troubleshoot and resolve system/application issues, delivering timely reporting on system performance and compliance metrics.
- Manage multiple audits, and accurately and consistently track outcomes in multiple records.
Customer Service Representative
Liberty Healthcare
01.2014 - 08.2022
- Demonstrated proficiency in managing customer service tasks, including check processing, and financial documentation.
- Improved productivity and streamlined operations through detailed analysis and process refinements.
- Assisted in planning and hiring processes, ensuring compliance with security protocols.
Education
CompTIA CySA+ (Ucertify) -
Wake Tech Community College
Raleigh10.2024
Bachelor of Arts -
Shaw University
01.2010
Skills
- Attention to Detail
- Communication Skills
- Auditing
- Microsoft Excel
- Data Analysis
- Safety Principals
- HIPPA
- Business Systems
- Healthcare Compliance
- Client relations
Languages
English
Timeline
Systems Administrator
Prestige Home Healthcare, LLC
01.2016 - 12.2024
Systems Support Specialist
SembraCare, Inc
01.2014 - 01.2025
Customer Service Representative
Liberty Healthcare
01.2014 - 08.2022
CompTIA CySA+ (Ucertify) -
Wake Tech Community College
Bachelor of Arts -
Shaw University
Similar Profiles
Christopher LeeChristopher Lee
Fleet Service Clerk at American AirlinesFleet Service Clerk at American Airlines
Niska MajumdarNiska Majumdar
Research Assistant at East Carolina University, Brody School of MedicineResearch Assistant at East Carolina University, Brody School of Medicine
Chaz M. TerryChaz M. Terry
Drone Pilot at TReelMotionFXDrone Pilot at TReelMotionFX