Summary
Overview
Work History
Skills
Timeline
Generic

Warren Miller

Helena,MT

Summary

Dynamic Administrative Manager with extensive experience at Costco Wholesale Corp, excelling in budget management and employee development. Proven track record in optimizing operations and enhancing team performance through effective mentoring and training. Skilled in contract review and fostering strong customer relationships, driving member retention and satisfaction.

Member-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience

Work History

Administrative Manager

Costco Wholesale Corp
Helena, Montana
11.2023 - Current
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Conducted staff meetings.
  • Mentored managers and supervisors to develop for future positions.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence, and data communications.
  • Reviewed contracts prior to signing them in order to protect the interests of the organization.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Conducted performance reviews on administrative staff members to ensure that they are meeting expectations.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.

Front End Manager

Costco Wholesale Corp
Helena, MT
10.2021 - 11.2023
  • Reviewed employee performance and determined areas in need of improvement.
  • Cultivated professional relationships with guests, improving member retention through coordinated service.
  • Implemented quality control measures to uphold company standards.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved member problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and member service strategies.

Center Manager

Costco Wholesale Corp
Helena , MT
05.2021 - 10.2021
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
  • Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
  • Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
  • Conducted competitor analysis to stay informed of market trends and adjust merchandising strategies accordingly.
  • Managed inventory levels across multiple channels to ensure product availability and minimize overstock.
  • Increased sales through targeted merchandising plans and stocking of desirable inventory.

Hardlines Manager

Costco Wholesale Corp
Helena, Montana
01.2020 - 05.2021
  • Organized promotional events for products in order to drive more traffic into the store.
  • Resolved member complaints in a timely manner according to company policy.
  • Provided feedback on employee performance and conducted performance reviews as needed.
  • Merchandised items to increase sales
  • Managed daily operations of the hardlines department including scheduling, payroll processing, budgeting.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained high standards of visual presentation throughout the department by ensuring aisles were clean and well stocked.

Tire Shop Manager

Costco Wholesale Corp
Helena, MT
09.2017 - 01.2020
  • Developed marketing strategies designed to attract more customers into the shop.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Created reports detailing labor hours, sales figures, cost analysis and other relevant information.
  • Established and enforced clear safety policies to protect workers from injury.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.

Membership Marketing Manager

Costco Wholesale Corp
Helena, MT
05.2015 - 09.2017
  • Resolved any customer service issues that arose from existing members.
  • Developed strategies for increasing retention rates among existing members.
  • Created and maintained relationships with members, vendors, and sponsors.
  • Drafted reports on membership growth trends, including data analysis.
  • Monitored member feedback to ensure satisfaction with services provided.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Assistant Front End Manager

Costco Wholesale Corp
Helena , Montana
09.2014 - 05.2015
  • Trained and managed a team of seven front-end supervisors.
  • Assisted senior management in decision making by providing insights into customer requirements.
  • Created and optimized employee schedules for shift coverage.
  • Cultivated strong customer relations and developed effective customer service standards.

Skills

  • Budget management
  • Contract review
  • Performance metrics
  • Employee training
  • Customer service
  • Team building
  • Mentoring staff
  • Inventory control
  • Training and orientation
  • Organizational skills
  • Accounting procedures
  • Adaptability and flexibility
  • Employee development
  • Time management
  • Teamwork and collaboration
  • Organization and multitasking

Timeline

Administrative Manager

Costco Wholesale Corp
11.2023 - Current

Front End Manager

Costco Wholesale Corp
10.2021 - 11.2023

Center Manager

Costco Wholesale Corp
05.2021 - 10.2021

Hardlines Manager

Costco Wholesale Corp
01.2020 - 05.2021

Tire Shop Manager

Costco Wholesale Corp
09.2017 - 01.2020

Membership Marketing Manager

Costco Wholesale Corp
05.2015 - 09.2017

Assistant Front End Manager

Costco Wholesale Corp
09.2014 - 05.2015

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Warren Miller