Warren Murray

In response to company downsizing, transitioned into the temporary role of Service Representative. Actively pursuing professional development in the fields of cybersecurity and cloud computing. Notably, recently achieved certifications in AWS Cloud Practitioner and Google Cybersecurity certificate. Currently enrolled in programs for CompTIA A+, Network Plus, and Security Plus

Process quotes, orders and returns by various forms of external means such as incoming calls, email and fax. Inform customers of sales promotions while also suggesting selling product lines. Resolve product or service questions while determining the best solution to solve the problem within standard company timelines. Assist with will call counter for walk-in customers, as needed. Partner with shipping, receiving and ransportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly. Maintain a positive, empathetic and professional attitude toward customers (internal and external) at all times. Strive to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests. Follow company procedures, guidelines and policies. Assist with special projects as requested by management.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Prepared and submitted project invoices for review and approval.
• Monitored project performance to identify areas of improvement and make adjustments.
• Lead cross-functional teams in planning and executing clinical projects.

• Strategic Leadership: Provided project support and leadership to key stakeholders, including DBAs, SAs, and Application SMEs. Coordinated and scheduled maintenance windows for Unix vendor servers (RHEL, Solaris, AIX, and HP).
• Security and Compliance: Ensured timely application of operating system patches and upgrades, maintaining alignment with current vendor releases and network security standards.
• Risk Mitigation: Strategically planned and coordinated maintenance windows with internal teams, minimizing negative network impact on both production and non-production servers.
• Effective Tools Utilization: Leveraged IT tools (ITSM, OOFLOW, BOB, Pier 2, and Maintenance Calendars) to implement, plan, schedule, monitor, and control all changes.
• Stakeholder Communication: Regularly communicated progress, roadblocks, and setbacks to business partners and leadership teams, providing actionable recommendations.
• Resource Coordination: Successfully coordinated internal resources, third parties, and vendors to execute project goals and objectives.
• Change Management: Facilitated change requests, ensuring comprehensive communication of scheduling and operational impacts.
• Client Satisfaction: Secured client acceptance of project scope, timelines, and deliverables.
• Quality Assurance: Upheld best practices to deliver high-quality service.

• Led academic projects to completion, ensuring thorough research and timely presentation.
• Expanded curriculum offerings by developing new courses based on student interests and industry trends.
• Initiated peer feedback system for class assignments, improving writing and research skills.
• Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
• Collaborated on group projects to complete professional deliverables.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.

• Leveraged project management processes and tools to define and execute projects.
• Identified program obstacles and communicated possible impacts to team.
• Coached team members on professional development opportunities, contributing to improved overall performance.
• Developed and maintained logistics workflows, procedures and reports.
• Advocated for MVNO (Mobile Virtual Network Operator) partners. Supported 12M + clients.
• Ensured client interests were represented throughout the network.
• Managed end-to-end customer relationships, including planning, operations, and service support.
• Provided bridge management during network outages and maintained SLA governance.
• Collaborated with internal teams and external service providers for root cause analysis and process improvement