Warren Osterman
Elements Massage
Haverhill,MA
16
years of professional experience
Customer Service Specialist with a focus on enhancing client experiences and achieving service goals. Knowledgeable Licensed Massage Therapist with a solid foundation in therapeutic techniques, addressing diverse client needs to improve physical well-being and relaxation. Delivered effective deep tissue and Swedish massage treatments, earning consistent positive feedback for professionalism and client care.
Work History
Massage Therapist
5 Months- Delivered personalized massage therapies to enhance client relaxation and wellness.
- Utilized various techniques, including Swedish, deep tissue, and sports massage.
- Developed strong relationships with clients to understand their specific needs and preferences.
- Maintained a clean, organized treatment environment to ensure client safety and comfort.
Team Leader
2 Years 6 Months- Led team in achieving operational targets and maintaining high standards of customer service.
- Mentored staff to enhance productivity and foster a collaborative work environment.
- Implemented training programs to elevate team performance and ensure compliance with safety regulations.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
Claims Adjuster
1 Year- Audited claims for overpayments to ensure accuracy and compliance
- Resolved conflicts among management personnel
- Auditing for overpayments
- Coordinated funds recovery efforts to recover losses from erroneous payments
- Conducted quality assurance checks on processes
- Daily, weekly, monthly reports
- Proficient with claim processing software
Seasonal Classic Care Team
6 Months- Mowing, edging and fertilizing lawns
- Weeding and mulching landscape beds
- Trimming small trees, hedges and shrubs
- Removing unwanted, dead or damaged trees
- Planting shrubs, flowers and trees
- Watering gardens, lawns and landscapes
- Monitoring and maintaining plant health
Assistant Manager
8 Months- Assigned employees to specific roles based on skills.
- Compiled daily financial reports to analyze sales performance
- Help determine scheduling for the store
- Maintained customer confidentiality on projects while prioritizing and delivering exceptional service in a busy, high-volume environment
- Handled cash-flow of operating tills
- Conducts store inventories once per quarter
- Tagged incoming merchandise with the date received for inventory tracking.
- Managed cash flow for operating registers to ensure accuracy.
- Assisted in creating employee schedules to meet store needs.
Lead Consultant
2 Years 10 Months- Keeping customer confidentially on projects. Thrives within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service
- Conducted daily financial reports from the previous day of sales
- Conducted daily financial reports from previous day of sales
- Keeping customer confidential on projects. Thrives within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service
- Conducts store inventories once per quarter
- Managed cash flow for operating tills to ensure accurate financial transactions
- Tagged inbound merchandise with receiving dates to ensure accurate inventory tracking
- Managed cash flow for all operating tills to maintain financial accuracy
Center Consultant
3 Years 11 Months- Maintained customer confidentiality on projects to ensure trust and compliance. Thrives within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service
- Developed innovative solutions with limited direction to address diverse internal client needs.
- Received, stored and shipped goods and material
- Tagged inbound merchandise with receiving dates to ensure accurate inventory tracking.
Youth and Family Coordinator
4 Years 2 Months- Coordinated diverse camp activities, including arts and crafts, sports, wilderness education, and interactive games, to engage and develop children
- Demonstrated energetic and professional demeanor in interactions with children, parents, and staff, fostering a positive environment
- Delivered weekly progress reports to parents, outlining children's achievements and behavioral insights to enhance communication and support
Education
High School Diploma
Massage Therapy - Massage Therapy
Skills
Deep tissue massage
Swedish massage
Trigger point massage
Hot stone massage
Human Anatomy
Client Records Management
Customer Service
Ability to Multitask
Ability to Work in a Team
Leadership
Communication Skills
Fast Learner
Proficient
Talented
Timeline
Massage Therapist
Elements Massage
04.2026 - CurrentRead More
Team Leader
Hannaford Supermarket
09.2023 - 03.2026Read More
Claims Adjuster
Electric Insurance (GE)
09.2022 - 09.2023Read More
Seasonal Classic Care Team
ND Landscaping
03.2022 - 09.2022Read More
Assistant Manager
Fedex Office
07.2021 - 03.2022Read More
Lead Consultant
Fedex Office
09.2018 - 07.2021Read More
Center Consultant
Fedex Office
10.2014 - 09.2018Read More
Youth and Family Coordinator
YMCA
07.2010 - 09.2014Read More
Haverhill High School
High School Diploma
Read More
Spatech
Massage Therapy from Massage Therapy
Read More