Warren Ostrander
Manistee,MI
Summary
Achieved exceptional versatility and adaptability at Little River Casino and Resort by mastering various casino games and enhancing customer loyalty through excellent service. Demonstrated leadership and problem-solving abilities as a Basketball Coach at Brethren High School, fostering team cohesion and sportsmanship. Skilled in quick thinking and payout calculations, consistently delivering results beyond expectations.
Overview
27
27
years of professional experience
Work History
Dealer Level 2
Little River Casino and Resort
02.2017 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Oversaw table games as a dual rate many times.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Enforced game rules to maintain fair paly and avoid disputes.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Dealt cards and compared hands to determine winners of games such as blackjack.
High Lift/ Floor Care
Little River Casino and Resort
08.2002 - 02.2017
- Continuously improved operational skills through active participation in relevant training programs and workshops focused on safe, efficient high lift usage.
- Ran the training of all incoming high lift operators
- Cleaned and waxed floors and carpets.
- Routinely deep cleaned kitchens.
- Dual rated
- Replaced and vacuumed ceiling tiles when needed.
Basketball Coach
Brethren High School
10.1997 - 04.2010
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Acted as positive role model for team participants and in community.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Increased player motivation with tailored goal-setting and progress tracking strategies.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
Education
None - General Studies
West Shore Community College
Scottville, MIHigh School Diploma - General Studies
Brethren High School
Brethren, MI06.1995
Skills
- Knowledge of handling payouts
- Memory retention
- Dependability
- Knowledge of game rules
- Game knowledge
- Quick Thinking
- Chip Handling
- Payout Calculations
- Excellent customer service
- Stress Tolerance
- Guest service
- Attention to Detail
- Problem-solving abilities
Timeline
Dealer Level 2
Little River Casino and Resort
02.2017 - Current
High Lift/ Floor Care
Little River Casino and Resort
08.2002 - 02.2017
Basketball Coach
Brethren High School
10.1997 - 04.2010
None - General Studies
West Shore Community College
High School Diploma - General Studies
Brethren High School
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