Warren Ricketts
Colorado Springs,CO
Summary
Experienced administrative professional with a strong foundation in IT and cybersecurity, demonstrated through a progressive career in military support roles and a comprehensive educational background. Skilled in coordinating complex projects, managing secure communications, and improving operational efficiencies. Holds a Bachelor's in Technical Management with a focus in Information System Management, complemented by CompTIA Security+ CE certification. Graduate student in Cybersecurity Management with a focus in Blockchain Technologies and Applications. Eager to leverage his expertise in a dynamic new role within the IT and cybersecurity field.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Plans and Operations JPERSTATS Lead
NORAD & USNORTHCOM J15
Colorado Springs, CO
08.2024 - Current
- Maintains the primary responsibility for the strength reporting function for NORAD & USNORTHCOM Commands' and components, regions, and subordinates.
- The Joint Personnel Accountability Status (JPERSTAT) is intended to satisfy the Commander’s informational needs and is used to authenticate the total number of personnel (military, DoD civilian, and DoD contractor) physically present in a geographic combatant commander’s area of responsibility.
- Personnel visibility information receives high-level attention from the Chairman of the Joint Chiefs of Staff, the Secretary of Defense, the National Security Council, and Congress.
NCOIC, Administrative Support
NORAD & USNORTHCOM J11
Colorado Springs, CO
07.2024 - 08.2024
- Delivered key administrative support, streamlining operations for NORAD and USNORTHCOM Air Force personnel.
- Composed letters, memos, reports, emails, and other written correspondence as required by management staff.
- Enhanced decision-making by synthesizing data from multiple sources into comprehensive reports for management review.
- Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel.
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel, or other similar programs.
- Optimized asset utilization by managing the refurbishment or disposal of unused equipment through the Defense Reutilization Marketing Office protocols.
Executive Support
NORAD & USNORTHCOM J7 HQ
Colorado Springs, CO
12.2020 - 07.2024
- Updated client and employee information, financial records, and schedules in company databases.
- Performed invoicing and budget tracking tasks to monitor financial progress.
- Coordinated employee schedules, set dates for company meetings, and appointments.
- Greeted visitors and directed patrons to appropriate locations or departments.
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Made reservations and booked accommodations for company trips, meetings, and events.
- Created or maintained a database of customer accounts.
- Scheduled facility cleanings, repairs, and remodels to create an inviting and pleasant work environment.
- Processed joint awards for military and civilian personnel.
- Processed monetary awards for civilian personnel.
Executive Services Technician
67th Cyberspace Wing
San Antonio, TX
10.2019 - 12.2020
- Maintained office inventory by assisting with supply orders
- Provided cross-coverage support for other administrative personnel
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Supported information security and integrity with well-organized filing systems and databases.
Administration Specialist
688th Operations Support Squadron
San Antonio, TX
11.2017 - 10.2019
- Answered phone calls and emails from clients to address questions, complaints and needs
- Prepared spreadsheets, documents and data analysis reports for presentations and supervisor review
- Greeted visitors and directed patrons to appropriate locations or departments
- Coordinated employee schedules and set dates for company meetings and appointments
- Proposed, reviewed and approved modifications to project plans.
Administrative Assistant
67th Cyberspace Operations Group
San Antonio, TX
02.2017 - 11.2017
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Provided cross-coverage support for other administrative personnel
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar
- Served as primary point of contact for facilitating operational and administrative inquiries.
Education
Masters of Science (M.S.) in Cybersecurity Management - Blockchain Technologies And Apps
Purdue University Global
West Lafayette, INBachelor of Applied Science (B.A.S.) in Technical Management - Information System Management
American Military University
Charles Town, WV06-2023
Associates of Applied Science (A.A.S.) in Technical Management - Information System Management
American Military University
Charles Town, WV06-2023
Associates of Applied Science (A.A.S) in Business Management -
Community College of The Air Force
Montgomery, AL03-2022
Skills
- Network Security
- Cloud Computing
- Technical Reporting
- Stakeholder Communication
- Risk Assessment
- Threats, Vulnerabilities and Mitigations
- Security Architecture
- Information Management
- Information Security
- Verbal and Written Communication
- Issues and Problem Resolution
- Attention to Detail
- Customer Service
- Coordination and Scheduling
Certification
CompTIA Security+ CE
Candidate ID: COMP001022562426
Completed as of July 21, 2024
Code: 95FTX82TGN1E14KK
Verify at: http://verify.CompTIA.org
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Plans and Operations JPERSTATS Lead
NORAD & USNORTHCOM J15
08.2024 - Current
NCOIC, Administrative Support
NORAD & USNORTHCOM J11
07.2024 - 08.2024
Executive Support
NORAD & USNORTHCOM J7 HQ
12.2020 - 07.2024
Executive Services Technician
67th Cyberspace Wing
10.2019 - 12.2020
Administration Specialist
688th Operations Support Squadron
11.2017 - 10.2019
Administrative Assistant
67th Cyberspace Operations Group
02.2017 - 11.2017
Masters of Science (M.S.) in Cybersecurity Management - Blockchain Technologies And Apps
Purdue University Global
Bachelor of Applied Science (B.A.S.) in Technical Management - Information System Management
American Military University
Associates of Applied Science (A.A.S.) in Technical Management - Information System Management
American Military University
Associates of Applied Science (A.A.S) in Business Management -
Community College of The Air Force
Accomplishments
- National Society of Leadership and Success (NSLS)
- Joint Service Commendation Medal (JSCM)
- Air and Space Achievement Medal (ASAM)
References
References available upon request
Coursework
- CompTIA Security+ Certified
- Certificate in Undergraduate Technical Management
- The National Society of Leadership and Success: Advanced Leadership Certification
- Microsoft Certification Course
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