Warren Gary Moore
Clinton,WA
Summary
Results-driven automotive professional with extensive experience in service management. Proven skills in team leadership, customer satisfaction, and revenue optimization. Committed to enhancing customer loyalty and driving team success in service management roles.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Service Drive Manager
Klein Honda
Everett, Washington
2018 - Current
- Achieved exceptional customer satisfaction with a 92% average, alongside strong revenue results.
- Developed and led a team of six service advisors, boosting productivity and sales outcomes.
- Ensured efficient daily operations in service drive to enhance workflow.
- Tracked service metrics, including advisor performance and repair order averages.
- Coached team members on strategies for upselling services effectively.
- Collaborated with fixed operations leadership to align with departmental goals.
- Promoted accountability and efficiency across all service lane activities.
Assistant Service Manager
Magic Toyota
Edmonds, Washington
2013 - 2018
- Assisted customers in understanding vehicle issues and provided service recommendations.
- Supervised technician workflow, ensuring timely job completions and high-quality service
- Managed team of service advisors, lube writers, and technicians to ensure seamless service operations.
- Trained and supervised Express maintenance advisor to increase upselling from multi-point inspections and improve customer experience.
- Resolved challenging customer situations, achieving favorable outcomes for all parties involved.
- Educated customers on service campaigns and support programs for all Toyota models.
- Conducted post-service follow-up calls to assess customer satisfaction and address concerns.
- Reviewed daily service and parts sales to identify trends in gross profit and optimize labor rates.
Assistant Service Manager
Infinity of Lynnwood
Lynnwood, Washington
2011 - 2013
- Established comprehensive customer profiles, resulting in increased new clientele for dealership.
- Contributed to advertisement creation, enhancing outreach to potential customers.
- Developed and supervised training programs for new technicians.
- Maintained work schedules for six technicians and one detail department employee.
- Managed daily opening, preparation, and closing of the service department.
- Checked in vehicle deliveries from the factory and supervised pre-delivery inspections.
- Oversaw reconditioning, inspection, and detailing of trade-ins for the sales department.
- Developed training program for new staff on customer service protocols and company policies.
Service Drive Manager/Assistant Service Manager
Toyota of Kirkland
Kirkland, Washington
2004 - 2007
- Promoted from service advisor to service drive manager and assistant service manager.
- Streamlined service drive operations through enhanced processes.
Various Positions
Tires Plus Kirkland
Kirkland, Washington
1986 - 2004
Skills
- Strong sales skills
- Product knowledge expertise
- Experienced with service contracts and aftermarket warranties
- Well versed with Interior automotive electronics and interfacing mobile devices
- Upselling strategies development
- Proficient in Ignite, Reynolds & Reynolds, Dealertrack, X Time, and Microsoft office
- Strong team leadership communication skills, coaching, and knowledge of workflow optimization techniques
- Staff training and development initiatives, and group training facilitation
- Customer-focused strategies and negotiation techniques, along with excellent Conflict resolution skills
Certification
- Certified Honda Service Advisor – Current with all modules in Honda IN
- Certified Service Professional - University of Toyota
- Infinity /Nissan Service Excellence Training
- Hosted the New Car Owner Clinic customer education / Q&A sessions on a bi-monthly basis
- Leadership Practices - University of Toyota
- Goodyear/Dunlop Customer Retention & Satisfaction Training
- Big O Customer Service Training
Timeline
Service Drive Manager
Klein Honda
2018 - Current
Assistant Service Manager
Magic Toyota
2013 - 2018
Assistant Service Manager
Infinity of Lynnwood
2011 - 2013
Service Drive Manager/Assistant Service Manager
Toyota of Kirkland
2004 - 2007
Various Positions
Tires Plus Kirkland
1986 - 2004