Hi, I’m
Ryan Muchmore
2719 N Patterson Blvd,AZ
Summary
Experienced automotive expert with over 15 years experience, possesses comprehensive knowledge of owning, operating, and managing the business. Seeking to be part of an organization where my knowledge and leadership skill set can be leveraged to provide value and allow for further growth opportunity.
Overview
15
years of professional experience
Work History
Findlay Honda Flagstaff Flagstaff, AZ
Service Drive Manager
09.2021 - Current
Job overview
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
SpotLab.liveFlagstaff, AZ
Artist Relations Manager/Event Production Coordinator
04.2021 - Current
Job overview
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Set realistic expectations with clients to consistently deliver on expectations.
- Provided feedback on programming types and impact on event team.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Reviewed work for quality and compliance with company standards and design specifications.
Oxendale Buick GMCFlagstaff, AZ
Collision Center Manager
02.2021 - 05.2021
Job overview
- Promoted positive customer experience through day-to-day supervision and management of repair facility.
- Maintained safety of all personnel through hands-on management.
- Managed team of six personnel focused on repairs and refinishing work.
- Checked quality of all work to maintain customer satisfaction.
- Worked with customers and insurance companies to obtain payments.
Flagstaff Nissan SubaruFlagstaff, AZ
Lead Service Advisor
08.2019 - 12.2020
Job overview
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Findlay Toyota FlagstaffFlagstaff, AZ
Expert Certified Service Advisor
02.2018 - 06.2019
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Big's AZ Customs Winslow, AZ
Owner/Operator Collision/Restoration/Repair
05.2008 - 07.2016
Job overview
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
Winslow High School, Winslow, AZ
High School Diploma
05.2004
Skills
- Relationship-Building
- Teamwork
- Customer Service
- Training & Development
- Planning and Coordination
- Verbal and written communication
- Computer skills
- Organization and Time management
- Maintenance & Repair
- Detail-oriented
- Leadership
- Business Development
- Operations management
- ALLDATA
- CDK
- Sales
- Customer Complaint Resolution
- Insurance Knowledge
- Vehicle Maintenance
- Supervising staff
Timeline
Service Drive Manager
Findlay Honda Flagstaff
09.2021 - Current
Artist Relations Manager/Event Production Coordinator
SpotLab.live
04.2021 - Current
Collision Center Manager
Oxendale Buick GMC
02.2021 - 05.2021
Lead Service Advisor
Flagstaff Nissan Subaru
08.2019 - 12.2020
Expert Certified Service Advisor
Findlay Toyota Flagstaff
02.2018 - 06.2019
Owner/Operator Collision/Restoration/Repair
Big's AZ Customs
05.2008 - 07.2016
Winslow High School
High School Diploma
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