MIKE PIKE
Anna,TX
Summary
Hardworking, reliable and motivated management professional with 25-year record of success in automotive and solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
24
24
years of professional experience
Work History
Service Drive Manager
Jaguar Land Rover Frisco
Frisco, TX
11.2019 - Current
- Coordinated with technicians, advisors, and service department staff to ensure efficient workflow.
- Reviewed customer feedback surveys to identify areas for improvement in the service drive process.
- Conducted regular team meetings to discuss customer issues and develop solutions.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Trained new employees on the service drive processes and procedures.
- Recognized outstanding performance among employees through rewards programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
Manager
Town & Country Tire, Inc
Victorville
06.2000 - 11.2019
- Lead team of 10-15 employees in all operations including sales, service, parts and office functions
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Built and maintained loyal, long-term customer relationships through effective account management, communication, and honesty
- Answered customer requests with friendly, knowledgeable service and support
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Owned and managed daily operations of tire and auto repair business, including supervising employees and providing onsite training and continuing education to staff
- Trained current employees on additional job positions to maintain coverage of roles at all times.
Youth Group Leader
REDEEMER CHURCH
Apple Valley
09.2016 - 06.2019
Education
High School Diploma -
Silverado High School
06-2001
Skills
- Staff leadership and direction
- Schedule management
- Problem-solving abilities
- Sales leadership
- Multitasking
- Inventory control
- Customer Service
- Employee Development
- Attention to Detail
- Hiring and Training
- Relationship Building
- Staff Development
- Team Leadership
- Positive Attitude
- Good Judgment
Personal Information
Title: Manager - Town & Country Tire, Inc
Timeline
Service Drive Manager
Jaguar Land Rover Frisco
11.2019 - Current
Youth Group Leader
REDEEMER CHURCH
09.2016 - 06.2019
Manager
Town & Country Tire, Inc
06.2000 - 11.2019
High School Diploma -
Silverado High School