Chelsie Tucker
Byhalia,MS
Summary
Experienced in managing service drive operations with a focus on compliance with safety regulations and efficient workflow coordination. Responsibilities included scheduling customer appointments through an online system, maintaining accurate transaction records, and resolving customer complaints to foster positive relationships. Collaborated effectively with technicians and service department staff to streamline processes and enhance service delivery. Conducted root cause analysis on recurring customer issues, contributing to improved service outcomes and employee training initiatives.
Overview
11
11
years of professional experience
Work History
Service Drive Manager
Homer Skelton Hyundai
Olive Branch , Mississippi
03.2024 - Current
- Ensured compliance with safety regulations at all times while working on the service drive.
- Managed scheduling of appointments for customers utilizing the online booking system.
- Maintained accurate records of all transactions within the service drive.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Coordinated with technicians, advisors, and service department staff to ensure efficient workflow.
Service Manager
Chrysler Dodge Jeep Ram
Collierville, TN
10.2023 - 03.2024
- Performed root cause analysis on recurring problems encountered by customers.
- Trained new employees on the use of customer relationship management software systems.
- Reviewed customer billing statements for accuracy prior to release.
Service Advisor
Land Rover Jaguar of memphis
Memphis, Tennessee
06.2021 - 10.2023
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Homer Skelton Hyundai
Olive Branch, Mississippi
08.2016 - 03.2021
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed and maintained strong relationships with customers to ensure repeat business.
Front Desk Receptionist
Homer Skelton Hyundai
Olive Branch, Mississippi
07.2014 - 08.2016
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Education
High School Diploma -
Center Hill High School
Olive Branch, Mississippi05-2016
Skills
- Customer service
- Appointment scheduling
- Transaction management
- Regulatory compliance
- Workflow coordination
- Employee training
- Customer relationship management
- Vehicle inspection
- Billing accuracy
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
- Warranty administration
- Marketing and promotions
Timeline
Service Drive Manager
Homer Skelton Hyundai
03.2024 - Current
Service Manager
Chrysler Dodge Jeep Ram
10.2023 - 03.2024
Service Advisor
Land Rover Jaguar of memphis
06.2021 - 10.2023
Service Advisor
Homer Skelton Hyundai
08.2016 - 03.2021
Front Desk Receptionist
Homer Skelton Hyundai
07.2014 - 08.2016
High School Diploma -
Center Hill High School