Open To Work
Alexis Rodriguez
Mike Shaw Toyota
Corpus Christi,TX
Work Preference
Job Search Status:
Open to workDesired start date:
Open to discussionDesired Job Title
Service Drive ManagerAutomotive Service AdvisorCustomer Service ReceptionistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Corpus Christi, TXOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leaveStock Options / Equity / Profit SharingSummary
Dynamic professional with extensive experience in the automotive service industry. Skilled in data-driven decision making and effective communication, contributing to improved service workflows and increased operational efficiency. Committed to driving customer satisfaction and team performance.
Professional Service Manager with proven track record in delivering exceptional customer experiences and operational excellence. Skilled in team leadership, conflict resolution, and process improvement. Strong emphasis on collaboration, adaptability, and achieving results. Known for reliability and effective communication in dynamic environments.
12
years of professional experience
Work History
Service Drive Manager
1 Year 3 Months- Enhanced service drive workflows to boost customer satisfaction and maximize operational effectiveness.
- Facilitated training sessions for service advisors, focusing on product knowledge enhancement and effective client communication strategies.
- Optimized appointment scheduling through digital tools, resulting in improved service delivery and increased operational capacity.
- Identified and analyzed customer feedback trends to facilitate service enhancements and promptly resolve customer issues.
- Guided staff in implementing best practices for upselling services to enhance revenue generation.
- Monitored and evaluated daily performance metrics to identify opportunities for continuous process improvements.
- Implemented structured feedback mechanisms and training programs to drive continuous improvement in team performance.
- Led team meetings regularly to discuss goals, progress updates, challenges faced by staff members along with brainstorming solutions together as a unit.
- Actively participated in recruiting, interviewing, hiring, and onboarding new employees with the goal of building a high-performing team.
- Collaborated with sales and parts departments to ensure seamless customer experiences across all touchpoints.
- Improved customer satisfaction by implementing efficient service drive processes and streamlining communication.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
- Evaluated current workflow processes in the department periodically making necessary adjustments to increase efficiency without compromising quality.
- Reduced employee turnover by fostering a positive work culture that encouraged teamwork, recognition, and career growth opportunities.
- Developed strong relationships with clients through consistent follow-ups, ensuring repeat business and referrals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Automotive Service Advisor
5 Years 10 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments efficiently, optimizing shop workflow and minimizing wait times.
- Developed comprehensive estimates for repair services, ensuring transparency and accuracy in pricing.
- Streamlined communication between technicians and clients to enhance service delivery effectiveness.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Customer Service Receptionist
4 Years 8 Months- Greeted and assisted customers, ensuring positive first impressions and efficient service delivery.
- Managed multi-line phone systems, routing calls to appropriate departments swiftly.
- Scheduled appointments for service and sales, optimizing daily operations and customer flow.
- Processed customer inquiries and concerns, providing accurate information and solutions promptly.
- Maintained organized reception area, contributing to a professional environment for clients and staff.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma
- Ranked in Top 13% of class
- Professional Development: Certified Nurse Assistant License
Billing And Coding Specialist - Medical Billing And Coding
- 4.0 GPA
- Awarded Valedictorian of my program
Skills
Staff training and development
Data-driven decision making
Appointment scheduling
Vehicle maintenance
Service department operations
Customer retention strategies
Warranty administration
Automotive industry
Employee engagement
Positive attitude
Teamwork and collaboration
Customer service
Multitasking Abilities
Excellent communication
Computer skills
Organizational skills
Team leadership
Adaptability and flexibility
Customer relations
Professional and courteous
Managing operations and efficiency
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Drive Manager
Mike Shaw Toyota
03.2025 - Current
Automotive Service Advisor
Mike Shaw Toyota
05.2019 - 03.2025
Customer Service Receptionist
Mike Shaw Toyota
09.2014 - 05.2019
Moody High School
High School Diploma
Southern Careers Institute
Billing And Coding Specialist from Medical Billing And Coding