Kevin Molina
CardinaleWay Hyundai Of El Monte
Stanton,CA
2
Languages
1
Certification
10
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Service Drive Manager
3 Years 3 Months- Oversaw daily operations of service drive, ensuring optimal workflow and customer satisfaction.
- Managed service staff scheduling and performance evaluations to enhance productivity.
- Implemented process improvements that reduced service wait times and increased efficiency.
- Developed training programs for new employees, fostering knowledge retention and skill development.
- Developed strong relationships with clients through consistent follow-ups, ensuring repeat business and referrals.
- Contributed significantly towards achieving annual targets set out by senior management via consistently monitoring individual departmental KPIs.
- Reduced employee turnover by fostering a positive work culture that encouraged teamwork, recognition, and career growth opportunities.
Service Advisor
2 Years- Greeted customers warmly and asked open-ended questions to identify specific needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Ensured customer satisfaction by consistently meeting or exceeding service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized effective selling skills to engage customers and present tailored solutions.
Service Advisor
2 Years 9 Months- Enhanced sales skills and product knowledge to deliver exceptional service and consistently meet quotas.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Increased customer retention by developing unique discount options and promoting interest in new product lines.
Crew Member
3 Years 1 Month- Delivered customer service by greeting customers and ensuring quality standards were met.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, reviewing sell-by dates, and taking appropriate action to discard expired product.
- Operated point-of-sale (POS) systems and handled cash while performing price checks and applying discounts and coupons.
- Oversaw inventory control and cash management, including store opening and closing procedures.
Education
High School Diploma
- Honor Roll Senor Year 2016
- 3.9 GPA
Skills
Proficient in Reynolds & Reynolds software
Skillful in CDK Software
Experienced in Xtime & ADP
Upselling Products and Services
Customer Retention Strategies
Service Order Flow
Multitasking and Organization
Customer Service
Calm and Professional Under Pressure
Diagnostics and Repair
Knowledgeable about Automobiles
Dealership and Factory Standards
Staff training and development
Time management
Certification
- Chrysler, Dodge, Jeep and Ram Advisor certified
- Hyundai Master level Advisor certified
- Dealer tire program certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Drive Manager
CardinaleWay Hyundai Of El Monte
05.2023 - CurrentRead More
Service Advisor
Russell Westbrook Automotive Group
04.2020 - 04.2022Read More
Service Advisor
Scott Robinson Chrysler Dodge Jeep Ram
08.2017 - 05.2020Read More
Crew Member
Trader Joe's
07.2016 - 08.2019Read More
MIGUEL CONTRERAS LEARNING COMPLEX
High School Diploma
Read More
Personal Information
Title: Service Advisor