Weston Adams
OPERATIONS MANAGEMENT / SERVICE DIRECTOR
Overview
12
12
years of professional experience
Work History
Service Director
Group 1 Automotive, South Pointe Chevrolet
11.2019 - 12.2021
- Managed 20 employees' scheduling, daily operations, payroll and goal objectives to ensure departmental success.
- Executed numerous marketing strategies to drive customer growth and increase profits.
- Exceeded annual service budgets by upwards of 10% year over year.
- Increased customer spend goal by >20% on average each month.
- Strategized with leadership team of anywhere from 5 to 10 leaders, in order to create departmental goals that provided best long-term growth.
- Enhanced customer satisfaction ratings to a near perfect score within region ( 998 out of 1,000).
- Built and developed a positive culture within department.
- 2 + years experience in P&L
Automotive Service Advisor/Service Drive Manager
Group 1 Automotive, South Pointe Chevrolet
01.2018 - 11.2019
- Collaborated with 3 department managers to increase turnaround times for service and parts department. (preventative maintenance times lowered from 1 hour to 30 minutes)
- Supervised an estimated 10 to 15 customer repairs per day to ensure timely performance based on technicians' skill set.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Contributed to development, implementation and execution of maintenance programs.
Automotive Parts Specialist
Jim Glover Nissan Of Tulsa
03.2016 - 12.2017
- Obtained fluency in Nissan parts portfolio to create strategic parts reporting for optimal inventory management.
- Accumulated approximately 4 new wholesale accounts per month.
- Generated an estimated revenue of $375,000 for parts department within 15 month period.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Data Technician
Oklahoma Electrical Supply Company
09.2014 - 03.2016
- Performed data cable and fiber-optic cable installations at designated job sites obtained by OESCO.
- Met regulations by the State of Oklahoma to ensure proper installation of data systems.
- Certified in Hilti fire stop as well as Hillrom nurse call system installations.
Automotive Parts Specialist
Fowler Automotive Group/ Fowler Toyota Of Tulsa
09.2013 - 09.2014
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Processed warranty repair parts for return to manufacturer.
Automotive Service Advisor/Automotive Parts Specialist
Bob Moore Auto Group/ Bob Moore Nissan Of Tulsa
12.2009 - 09.2013
- Instrumental in maintaining customer relations and building rapport.
- Exceeded customer satisfaction survey scores each month.
- Implemented processes for our team to deliver peak customer experiences.
Education
Project Management Certification - Project Management
Foundry College
Tulsa, OKSkills
- Proficient in Microsoft Suite
- Marketing
- Project Management
- Proven ability to create and maintain positive culture
- Operations Management
- Profit & Loss
- Strong analytical and problem-solving skills
- Operational Efficiency
- Proficient in Reynolds & Reynolds software
- Proficient in CDK/ADP software
Timeline
Service Director
Group 1 Automotive, South Pointe Chevrolet
11.2019 - 12.2021
Automotive Service Advisor/Service Drive Manager
Group 1 Automotive, South Pointe Chevrolet
01.2018 - 11.2019
Automotive Parts Specialist
Jim Glover Nissan Of Tulsa
03.2016 - 12.2017
Data Technician
Oklahoma Electrical Supply Company
09.2014 - 03.2016
Automotive Parts Specialist
Fowler Automotive Group/ Fowler Toyota Of Tulsa
09.2013 - 09.2014
Automotive Service Advisor/Automotive Parts Specialist
Bob Moore Auto Group/ Bob Moore Nissan Of Tulsa
12.2009 - 09.2013
Project Management Certification - Project Management
Foundry College
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