Hi, I’m
Iva J Triplett
Humble, TX,TX
Summary
Dynamic Sales Associate with proven expertise in customer service and sales at Group 1 Chevrolet. Skilled in building rapport and assessing customer needs, consistently achieving monthly sales targets. Recognized for problem-solving abilities and teamwork, enhancing customer satisfaction and driving revenue growth through effective product recommendations. Reliable and adaptable in fast-paced environments.
Overview
10
years of professional experience
Work History
Group 1 Chevrolet
Sales Associate
08.2025 - Current
Job overview
- Assisted customers in selecting vehicles, enhancing overall shopping experience.
- Demonstrated product features and benefits to potential buyers, improving customer engagement.
- Collaborated with team members to maintain inventory accuracy and organization on the sales floor.
- Processed sales transactions efficiently, ensuring a smooth checkout experience for customers.
Martin CDJR
Sales Associate
01.2021 - 08.2025
Job overview
- Responded to customer inquiries promptly, providing accurate information about vehicle options and financing.
- Participated in training sessions to enhance product knowledge and selling techniques consistently.
- Utilized CRM software to track customer interactions, supporting follow-up efforts effectively.
- Maintained cleanliness and presentation of the showroom, contributing to positive first impressions for visitors.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Mike Smith CDJR
Sales Associate
08.2018 - 01.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
BayShore CDJR
Sales Associate
08.2015 - 08.2018
Job overview
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
NESHOBA CEBTRAL Philadelphia, MS
No Degree from MATH ENGLISH SCIENCE HISTORY
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Client service
- Sales expertise
- Customer needs assessment
- Product sales
Timeline
Sales Associate
Group 1 Chevrolet
08.2025 - Current
Sales Associate
Martin CDJR
01.2021 - 08.2025
Sales Associate
Mike Smith CDJR
08.2018 - 01.2021
Sales Associate
BayShore CDJR
08.2015 - 08.2018
NESHOBA CEBTRAL
No Degree from MATH ENGLISH SCIENCE HISTORY