Warrenita Jennings
Washington,DC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Call Center Representative
The Bowen Group
02.2022 - 04.2026
- Assisted the client by phone and email while providing professional and empathetic support.
- Resolved clients' concerns efficiently while maintaining high customer satisfaction.
- Entered and updated clients' information accurately in the company system, including submitting cases and IT tickets.
- Managed multiple tasks simultaneously in a fast-paced call center environment.
- Used Microsoft, Salesforce, and phone headset systems daily.
- Worked independently and collaboratively with team members to meet performance goals.
- Maintained professionalism and confidentiality while handling sensitive information.
- Followed the company script for opening and closing calls.
- Managed to meet the company's call standards, scoring 90% and above.
Administrative Assistant
Strittmatter Metro
10.2018 - 02.2022
- Provided administrative and customer support to clients and staff.
- Answered inbound calls and directed inquiries appropriately.
- Scheduled appointments, managed emails, and maintained organized records.
- Assisted with data entry, reports, and customer follow-up communications.
- Demonstrated strong organizational and interpersonal skills while supporting daily operations.
Education
Bachelor of Arts - History
University of Maryland Global Campus
Hyattsville, MD05-2028
High School Diploma -
Eastern Senior High
Washington, DC06-2011
Skills
- Customer Service & Support
- Call Center Operations
- Administrative Support
- Strong Verbal & Written Communication
- Active Listening & Problem Solving
- Microsoft Word & Outlook
- Data Entry & Documentation
- Team Collaboration
- Multitasking & Time Management
- Remote Work Experience
- Professional Phone Etiquette
- Empathetic Customer Care
- Organizational Skills
- Leadership Skills
Timeline
Call Center Representative
The Bowen Group
02.2022 - 04.2026
Administrative Assistant
Strittmatter Metro
10.2018 - 02.2022
Bachelor of Arts - History
University of Maryland Global Campus
High School Diploma -
Eastern Senior High