Warren Davis
Park Forest,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
General Manager
Red Lobster Hospitality LLC
10.2023 - Current
- Collaborated with the Marketing Department, in order to create and design a brand strategy in order to increase revenue.
- Analyzed and adapted to new strategies in order to react to changes in the restaurant industry.
- Ensured efficient restaurant operation, as well as maintained high production, productivity, quality, and customer-service standards.
- Appraised staff performance and provided feedback to improve productivity.
- Trained new and current employees on proper customer service practices.
- Created detailed reports on weekly, monthly and annual revenues and expenses.
- Responded efficiently and accurately to restaurant customer complaints.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sales Associate
Wal-Mart Stores, Inc. /Sam’s Club
08.2014 - 06.2015
- Memorized in-store promotions and specialized offers in order to effectively communicate offers to potential new members to meet monthly and quarterly sales quotas.
- Followed opening and closing procedures thoroughly by exceeding expectations.
- Operated cash registers, managed financial transactions and balanced drawers.
- Assessed customer needs and wants; answered customer questions and concerns.
- Educated customers on new arrivals and future product arrivals.
Education
Bachelor of Science - Business Administration
Southern Illinois University Carbondale
Carbondale, IL08.2024
Skills
- Microsoft Office Suite
- Adaptability
- Budgeting
- Business Strategy
- Critical Thinking
- Conflict Resolution
- Customer Service
- Detail Oriented
- Decision Making Skills
- Communication Skills
- Leadership Skills
- Organization/ Prioritization Skills
- Problem Solving Skills
- Training & Developmental Skills
- Time Management
Timeline
General Manager
Red Lobster Hospitality LLC
10.2023 - Current
Sales Associate
Wal-Mart Stores, Inc. /Sam’s Club
08.2014 - 06.2015
Bachelor of Science - Business Administration
Southern Illinois University Carbondale
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