Warrick Jones
Austin,Texas
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
43
43
years of professional experience
Work History
Hardware Sales Associate
Home Depot
Austin, TX
11.2016 - Current
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered store and merchandise questions and led customers to wanted items.
Accounts Receivable Clerk
Clinical Pathology Laboratory
Austin, TX
07.2001 - 05.2003
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Reconciled ledger to validate payments accounted for and accurately posted.
- Participated in financial audits related to accounts receivable.
Customer Service Representative
Blue Cross and Blue Shield of Texas
Austin, TX
05.1999 - 06.2001
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Data Entry Clerk
Blue Cross and Blue Shield of Texas
Austin, TX
06.1981 - 05.1999
- Scanned documents into appropriate databases for storage purposes.
- Operated various office equipment such as scanners, printers. when required.
- Utilized specialized software applications related to the job role.
- Verified accuracy and completeness of data entry into the database system.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information entered into the system.
- Exceeded quality goals to support team productivity.
- Maintained data entry requirements by following data program techniques and procedures.s
Education
Computer Science And Programming
University of Alabama At Birmingham
Birmingham, ALSkills
- Product Knowledge
- Customer Assistance
- Decision-Making
- Honest and Dependable
- Excellent Communication
- Flexible Hours
- Self Motivation
Affiliations
Aspiring Photographer. Accomplished Musician.
Accomplishments
- I was chosen to spearhead the implementation of the conversion of HC1400 forms to UB82 Hospital forms.
Timeline
Hardware Sales Associate
Home Depot
11.2016 - Current
Accounts Receivable Clerk
Clinical Pathology Laboratory
07.2001 - 05.2003
Customer Service Representative
Blue Cross and Blue Shield of Texas
05.1999 - 06.2001
Data Entry Clerk
Blue Cross and Blue Shield of Texas
06.1981 - 05.1999
Computer Science And Programming
University of Alabama At Birmingham
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Claire LewisClaire Lewis
Senior Client Implementation & Onboarding Consultant– Enterprise Accounts at PopmenuSenior Client Implementation & Onboarding Consultant– Enterprise Accounts at Popmenu