Warsame Ali
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Security Specialist
Allied Universal
11.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
Security Specialist
Security Industry Specialists
01.2018 - 11.2018
- Managed building access - Managed and scheduled breaks for 10+ employees - Greeted customers - Responded to various alarms - Escorted contractors through high security areas
Customer Service Specialist
Safeway
03.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Education
High School Diploma -
Cleveland High School STEM
01.2015
Skills
- Cross-cultural Communication Skills
- Multitasking
- Technical Skillset
- Dependable
- Customer Service
- Sales
- Microsoft Office
- Leadership
- Microsoft Excel
- Retail
Timeline
Security Specialist
Allied Universal
11.2018 - Current
Security Specialist
Security Industry Specialists
01.2018 - 11.2018
Customer Service Specialist
Safeway
03.2016 - 01.2018
High School Diploma -
Cleveland High School STEM
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