Jules Brotschi
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Client Operations Specialist Intern
Insight Enterprises
06.2024 - Current
- Managed software renewals for Public Sector teams -Proactively worked backlog supporting two Account Managers -Worked in Fresh Desk to resolve special costing and IPS contracts -Attended Work from Home, Financial Literacy, DISC, and Diversity and Inclusion trainings -Met with Executives and gained valuable insight from their professional journeys
Server
Zipps Sports Grill
10.2023 - Current
- Handle customer inquiries, concerns, and special requests professionally -Work as part of a team to provide exceptional service and create a positive dining experience for customers -Take food and beverage orders accurately and efficiently -Upselling and suggestive selling techniques -Ability to work well under pressure in a fast-paced environment
Digital Marketing Trainee
ASU Global Tech Experience
08.2023 - 12.2023
- Worked with a global team to complete marketing tasks -Used brand guidelines to market sunscreen products -Utilized Google Keywords for SEO -CRO marketing to reduce friction and improve conversion
Server/Host/Busser
Postino Wine Café
01.2023 - 10.2023
- Strategically coordinated table seating to optimize server workloads. - Demonstrated efficiency in cleaning and resetting tables to accommodate incoming guests. - Acquired in-depth knowledge of wine, beer, and food menus to offer expert recommendations. - Managed up to 6 tables simultaneously, ensuring a high level of service. - Welcomed and attended to guests from the moment they entered the establishment.
Server
Daily Dose Bar and Grill
05.2023 - 08.2023
- Memorized and efficiently managed a diverse menu, ensuring a seamless dining experience. - Utilized POS systems for order processing, payment handling, and guest transactions. - Maintained impeccable cleanliness and organization within assigned server stations. - Effectively managed up to 8 tables, providing prompt food and drink service. - Delivered exceptional customer service, consistently exceeding guest expectations.
Barista
Black Rock Coffee Bar
10.2021 - 01.2023
- Mastered a diverse menu of over 50 signature drinks. - Provided excellent customer service in a fast-paced environment. - Managed cashflow operations and trained new team members.
Front Desk Representative
EoS Fitness
06.2020 - 01.2022
- Ensured smooth member check-in, addressing account inquiries and issues. - Maintained cleanliness during the COVID-19 pandemic, ensuring a safe environment. - Assisted new members in joining and activating their memberships. - Efficiently handled phone inquiries regarding memberships.
Team Member
Grace Records
10.2018 - 12.2019
- Assisted customers in selecting vinyl records and record players, tailoring recommendations to their musical interests and budgets. - Managed inventory and maintained the showroom for an enjoyable shopping experience. - Promoted the store through social media to increase awareness.
Education
Bachelor of Science in Communications -
Arizona State University
Tempe, AZ05.2024
High School Diploma -
Casteel High School
Queen Creek, AZ05.2020
Skills
- Customer Service
- Marketing Fundamentals
- Google Ads
- Content Marketing
- CRO
- Paid Search
- SEO Keyword Research
- Email marketing
- Computer literacy
- Sprout social
- Cross-cultural communication skills
- Shopify
- Microsoft office
- Business Strategy
- Cross-Functional Communication
References
Available upon request
Timeline
Client Operations Specialist Intern
Insight Enterprises
06.2024 - Current
Server
Zipps Sports Grill
10.2023 - Current
Digital Marketing Trainee
ASU Global Tech Experience
08.2023 - 12.2023
Server
Daily Dose Bar and Grill
05.2023 - 08.2023
Server/Host/Busser
Postino Wine Café
01.2023 - 10.2023
Barista
Black Rock Coffee Bar
10.2021 - 01.2023
Front Desk Representative
EoS Fitness
06.2020 - 01.2022
Team Member
Grace Records
10.2018 - 12.2019
Bachelor of Science in Communications -
Arizona State University
High School Diploma -
Casteel High School