Warshanique Craig
New Orleans,LA
Summary
Knowledgeable Deli Manager with solid background in managing deli operations and staff to ensure smooth daily functions. Proven track record of enhancing customer satisfaction and maintaining high standards of food safety and quality. Demonstrated expertise in inventory management and team leadership.
Overview
14
14
years of professional experience
Work History
Deli Manager
Rouses
New Orleans, LA
08.2012 - 04.2026
- Led the deli team in delivering exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Coordinated inventory management processes to optimize stock levels and minimize waste in product offerings.
- Developed training programs for team members, improving product knowledge and upselling techniques significantly.
- Implemented daily quality checks on all deli products, ensuring compliance with safety and freshness standards.
- Directed scheduling efforts to align staff availability with peak business hours, maximizing operational efficiency.
- Managed vendor relationships to secure high-quality ingredients while negotiating favorable terms for the store.
- Cultivated a positive work environment through mentorship and open communication among team members and leadership.
- Streamlined product presentation strategies, enhancing visual appeal and driving increased sales within the deli department.
- Analyzed sales trends to identify opportunities for promotional campaigns that boost revenue in the deli section.
- Championed a culture of teamwork by fostering collaboration across departments to enhance customer experiences consistently.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Cold Cuts Manager
Rouses Market
New Orleans, LA
08.2012 - 05.2024
- Place all orders in a timely manner, meeting deadlines and budgeting goals. Work with store leadership to ensure writing a schedule that meets the business needs, as well as meets labor targets.
- Make sure team members understand the financial implications of products, programs, and top movers.
- Interacts with all team members professionally and consistently courteous - smile, welcoming attitude and greets all.
- Assists customers in purchasing decisions for home or catering. Train team members to upsell to increase sales.
- Demonstrates professional communication skills when answering the telephone and interacting with visitors and staff members.
- Proficient in cutting and wrapping meats and cheeses.
- Make sure all products is signed.
Education
Associate of Science - Nursing
Delgado Community College
New Orleans, LA, United States05.2020
High School Diploma - undefined
Xavier University Preparatory School
New Orleans, LA, United States05.2011
Skills
Communication
Critical Thinking
Customer Service
Decision-Making
Leadership
Social Skills
Teamwork
Time management
Awards
Honor Roll: Fall 2007 - Spring 2011 Employee of the Month, Rouses, Narijuana Carter, Rouses Merchandiser (504)
Timeline
Deli Manager
Rouses
08.2012 - 04.2026
Cold Cuts Manager
Rouses Market
08.2012 - 05.2024
Associate of Science - Nursing
Delgado Community College
High School Diploma - undefined
Xavier University Preparatory School