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WaShanna Adams
Inglewood,CA
Summary
Dynamic and dependable professional with extensive experience at Cedars Sinai Medical Care, excelling in patient coordination and customer service. Proven ability to enhance office workflow and train new staff, demonstrating strong problem-solving skills and adaptability. Committed to fostering teamwork and delivering exceptional patient experiences in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Senior Patient Service Representative
Cedars Sinai Medical Care
04.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained new staff on operational procedures and customer service protocols.
- Answer and return calls to patients and doctors, and verify insurances.
- Check patients in and out, and assist patients with scheduling appointments for radiologic exams and specialists.
- Obtained prior authorization for medications, prep, and collected copays.
Medical Secretary/Back Office Coordinator
Brad L. Penenberg, Inc
2003 - 2007
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Processed medical records and documentation, ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and healthcare providers, enhancing patient experience.
- Developed and maintained filing systems for efficient retrieval of patient information.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
Medical Secretary/Surgery Scheduler
Brad L. Penenberg, Inc,
2002 - 2003
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between patients, physicians, and insurance companies to resolve inquiries.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Coordinated surgical schedules, optimizing physician availability and patient flow.
Receptionist
Brad L. Penenberg, Inc,
1999 - 2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Prepared charts, collected copays, medical records, order office supplies, developed Xrays
Education
High School Diploma -
Inglewood High
Inglewood, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Problem resolution
- Flexible and adaptable
Interests
Timeline
Senior Patient Service Representative
Cedars Sinai Medical Care
04.2007 - Current
Medical Secretary/Back Office Coordinator
Brad L. Penenberg, Inc
2003 - 2007
Medical Secretary/Surgery Scheduler
Brad L. Penenberg, Inc,
2002 - 2003
Receptionist
Brad L. Penenberg, Inc,
1999 - 2002
High School Diploma -
Inglewood High