Washington Ferraz
Marlborough
Summary
Dynamic supervisor with extensive experience in hospitality and customer service. Fluent in Spanish, English, and Portuguese, with strong organizational and technological skills. Skilled in time management and multitasking, fostering team collaboration. Resourceful in reducing costs while enhancing customer and employee satisfaction.
Overview
16
16
years of professional experience
Work History
Medical coordinator
ConvenientMD
2025.08 - 2026.04
- Delivered exceptional customer service and empathy to patients during initial interactions, fostering a welcoming environment.
- Provided insurance-based information to patients and medical staff, facilitating smoother communication and understanding.
- Managed inbound and outbound calls regarding appointments and test results, ensuring timely and accurate information delivery.
- Ensure waiting room tidiness and organized work space.
Patient care coordinator
Complete Staffing solutions
2024.06 - 2025.01
- Delivered exceptional customer service and demonstrated empathy as first point of contact for patients
- Checked patients in and out, assisted with form completion and scheduled follow-ups to enhance patient experience
- Confirmed insurance eligibility and filled providers' schedules to streamline patient care
- Managed communication flow by facilitating calls for various providers.
Patient Service Representative
Optum
Marlborough
2023.03 - 2024.01
- Delivered exceptional customer service as first point of contact for patients, enhancing patient satisfaction.
- Guided patients through the completion of patient history, consent, and payment contract forms.
- Responded to and resolved patient inquiries or complaints, directing them to appropriate medical staff to ensure timely support.
- Receive and process cash and credit card payments for medical services rendered.
- Review patient accounts, identify delinquent accounts and collect overdue payments.
ABA Therapist
Autism Health Services, LLC
Marlborough
2020.06 - 2023.10
- Provide clinical skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis to children with Autism and related developmental disabilities in the home, community, and school settings.
- Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.
- Collected and recorded data on client behavior to monitor progress in treatment sessions.
- Recorded data for prescribed toilet training protocols to track client progress and inform adjustments.
- Collected program data, supported parent training, and collaborated with Behavior Analyst to enhance treatment effectiveness.
- Supported parent and caregiver training aligned with client's individualized treatment and behavior reduction strategies to ensure consistency.
- Communicate with parents and caregivers regarding client progress.
Security Supervisor
BNEG
Boston
2018.02 - 2021.06
- Ensured security protocols to protect patrons and staff, fostering a safe environment.
- Supervised staff, delegated shift responsibilities, and processed payroll to ensure operational efficiency.
- Ensure companies policies and procedures are met
- Supported team in delivering high-quality customer service across all areas.
Security supervisor
VALOR SECURITY & INVESTIGATIONS, INC
Somerville
2013.01 - 2016.01
- Facilitated communication and collaboration among team members by organizing and scheduling regular meetings.
- Create and maintain scheduling of employees to execute fairness of hours.
- Ensured policy compliance by documenting and implementing changes while maintaining up-to-date policy notebooks.
- Mentor and extensively train new hires for a successful team role.
- Contributed to the development of the budget and preparation of monthly reports.
- Streamlined documentation procedures to enhance department efficiency and meet project deadlines.
Team leader
Niklaus Painting
Pepperell
2010.01 - 2013.06
- Contacted former clients to cultivate relationships and generate new leads.
- Developed and improved relationships with former and current clients.
- Engaged customers to foster welcoming atmosphere and promptly address inquiries.
- Negotiate price for labor work.
- Managed the organization of time sheets and facilitated pay raises.
- Executed home improvement projects, including painting, plumbing, and carpentry, to enhance property value and maintenance.
Education
High school Diploma -
Somerville High School
Somerville, MASkills
- Customer relationship management
- Regulatory compliance
- Insurance verification
- Conflict resolution
- Data entry accuracy
- Problem solving
- Healthcare administration
- Policy enforcement
- Staff supervision
- Incident reporting
Timeline
Medical coordinator
ConvenientMD
2025.08 - 2026.04
Patient care coordinator
Complete Staffing solutions
2024.06 - 2025.01
Patient Service Representative
Optum
2023.03 - 2024.01
ABA Therapist
Autism Health Services, LLC
2020.06 - 2023.10
Security Supervisor
BNEG
2018.02 - 2021.06
Security supervisor
VALOR SECURITY & INVESTIGATIONS, INC
2013.01 - 2016.01
Team leader
Niklaus Painting
2010.01 - 2013.06
High school Diploma -
Somerville High School