Wassily Mpunga
Ottawa
Summary
Ambitious Network engineer committed to formulating innovative solutions to challenges while optimizing processes. Polished in developing and implementing security plans and procedures and developing strategies to respond and recover from security breaches. Logical and analytical leader familiar with security tools and technologies such as firewalls and proxy servers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Axians
01.2023 - Current
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
IT Manager
Manny AUTO
07.2020 - 10.2022
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Grand Rapids Community College
Grand Rapids, MI12.2019
Certificate - Applied Devops Engineering
Wecloud Data Academy
Toronto, ON09.2023
Skills
- Network configuration
- Wireless Networking
- Project Collaboration
- Virtualization Technologies
- Windows, OSX, Linux
- VPN Configuration
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
- Strong troubleshooting and problem-solving skills Strong communication skills, both written and verbal
- Task Prioritization
Certification
- CompTIA A+
- Google IT Support
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Network Support Engineer
Axians
01.2023 - Current
IT Manager
Manny AUTO
07.2020 - 10.2022
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Grand Rapids Community College
Certificate - Applied Devops Engineering
Wecloud Data Academy
- CompTIA A+
- Google IT Support
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