WASWA COSMA
Deira, Dubai
Summary
Proven track record in enhancing customer loyalty and sales at LEGOLAND DUBAI, leveraging expert food safety knowledge and exceptional leadership skills. Achieved consistent sales targets and improved customer satisfaction by implementing effective upselling strategies and maintaining high product knowledge. Demonstrated proficiency in cash handling and a commitment to continuous improvement within fast-paced environments.
Overview
8
8
years of professional experience
Work History
F&B Attendant (P.I.C)
LEGOLAND DUBAI
02.2022 - Current
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Contributed to increased sales through upselling menu items and promoting daily specials.
- Managed cash transactions efficiently, balancing registers at the end of each shift with accuracy and attention to detail.
- Promoted a culture of continuous improvement by actively seeking opportunities for process enhancement within the F&B department.
Sales Associate
Liwa Trading Enterprises
03.2019 - 01.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Service Officer
Majid Al Futtaim ( Magic Planet)
05.2016 - 01.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Bachelor of Science - Microbiology
MAKERERE UNIVERSITY
UGANDASkills
Food safety knowledge
Cash handling proficiency
Staff Leadership
Inventory Management
Upselling strategies
Cash Register Operation
Cross-Selling and Upselling
Languages
English
Proficient
C2
Arabic
Elementary
A2
Swahili
Intermediate
B1
Timeline
F&B Attendant (P.I.C)
LEGOLAND DUBAI
02.2022 - Current
Sales Associate
Liwa Trading Enterprises
03.2019 - 01.2022
Customer Service Officer
Majid Al Futtaim ( Magic Planet)
05.2016 - 01.2019
Bachelor of Science - Microbiology
MAKERERE UNIVERSITY
Similar Profiles
Ahmed AbdulrahmanAhmed Abdulrahman
Team Leader at LEGOLAND DubaiTeam Leader at LEGOLAND Dubai
MORGAN NTEKANIZAMORGAN NTEKANIZA
Waiter/Cashier at Legoland Dubai ResortsWaiter/Cashier at Legoland Dubai Resorts
MAKIA GREGORY NIFONDOMAKIA GREGORY NIFONDO
Guest Service Agent at LEGOLAND Dubai ResortsGuest Service Agent at LEGOLAND Dubai Resorts