WaTerron Evans
Dallas,TX
Summary
Dynamic professional with experience at Hickory Trail Hospital, excelling in patient monitoring and effective communication. Proven ability to implement therapeutic interventions and foster teamwork, enhancing patient outcomes. Skilled in MS4 information input and crisis intervention, consistently promoting a safe and supportive environment for mental health recovery.
Overview
9
9
years of professional experience
Work History
Loader and Unloader
Stage Corp
Dallas, TX
01.2026 - Current
- Operated loading equipment to efficiently move materials within warehouse environment.
- Assisted in maintaining safety protocols during unloading and loading processes.
- Collaborated with team members to ensure accurate inventory management.
- Inspected incoming and outgoing shipments for quality assurance.
Mental Health Technician
Hickory Trail Hospital
DeSoto, TX
03.2023 - 10.2023
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Quality Control Inspector
DART Cups
Dallas, TX
11.2021 - 04.2022
- Conducted inspections of finished products to ensure compliance with quality standards.
- Operated testing equipment to assess material integrity and performance.
- Documented inspection results and reported discrepancies to production teams.
- Collaborated with manufacturing staff to resolve quality issues promptly.
- Maintained cleanliness and organization of inspection area for safety and efficiency.
- Implemented corrective actions based on inspection findings to improve product quality.
- Reviewed production processes regularly to identify areas for enhancement in quality assurance practices.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
Order Picker
KeHE
Dallas, TX
06.2021 - 10.2021
- Operated electric pallet jack to efficiently pick orders in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to optimize picking processes and reduce errors.
- Accurately selected and packed products according to customer specifications.
- Conducted regular inventory checks to support stock accuracy and availability.
- Implemented best practices for product handling, enhancing overall workflow efficiency.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Mental Health Technician
Hickory Trail Hospital
DeSoto, TX
04.2017 - 03.2021
- Monitored patient behaviors and reported changes to nursing staff for timely interventions.
- Assisted in implementing therapeutic activities to promote patient engagement and recovery.
- Documented patient progress and contributed to treatment plans under supervision of healthcare professionals.
- Facilitated group discussions to enhance communication skills and emotional expression among patients.
- Maintained clean and safe environment, adhering to health and safety regulations at all times.
- Collaborated with multidisciplinary teams to ensure cohesive care strategies for diverse patient needs.
- Supported crisis intervention strategies, effectively de-escalating potential conflicts among patients.
- Participated in ongoing training sessions to enhance knowledge of mental health best practices and protocols.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Education
Associate of Arts - Physical Therapy
DCCCD Cedar Valley
LancasterSkills
Excellent Teamwork & Communication
Informing Supervision & Acting in a timely manner
Maintaining therapeutic boundaries with patients
Patient monitoring, observation, and progress reports via Q15's
Clear, concise, and effective communication between patients & colleagues
MS4 information input
Call center experience
Languages
English
Native or Bilingual
Timeline
Loader and Unloader
Stage Corp
01.2026 - Current
Mental Health Technician
Hickory Trail Hospital
03.2023 - 10.2023
Quality Control Inspector
DART Cups
11.2021 - 04.2022
Order Picker
KeHE
06.2021 - 10.2021
Mental Health Technician
Hickory Trail Hospital
04.2017 - 03.2021
Associate of Arts - Physical Therapy
DCCCD Cedar Valley