Hi, I’m
WATURI GITAU
San Antonio,TX
Summary
Dynamic marketing professional with a proven track record at Hekaya Limited, excelling in social media management and customer satisfaction. Skilled in strategic marketing and brand management, I have significantly enhanced brand visibility and fostered client relationships. My creativity and attention to detail have driven successful promotional campaigns, demonstrating exceptional digital marketing prowess and people skills.
Overview
12
years of professional experience
Work History
Macys Department StoreSan Antonio, TX
Retail Sales Associate
12.2024 - 01.2025
Job overview
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept informed about new products arriving at the store on a regular basis.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Addressed customer questions and concerns regarding products and services.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Offered suggestions for additional items that may be of interest to customers.
- Assessed customer product needs and interests in order to best recommend suitable items.
Hekaya Limited
Marketing associate (Social Media)
02.2023 - 08.2023
Job overview
- Take over Customer Service (responding to DMs and Emails)
- Creating and Scheduling and Posting on social media Daily using a content calendar
- Product and web uploads- advertising uploads on social media pages
- Shooting and editing content to be uploaded on social media
- Administration work
- Follow up with managing the warehouse
Safetrac and Boarderless tracking
Account Manager
02.2022 - 11.2022
Job overview
- Ensuring that clients are always updated with accurate and correct information about the company
- Oversee and monitor field operations and interface with the relevant departments to ensure smooth operations
- Establish clear and adoptable mechanisms for debt collection
- Identify and grow opportunities within territory and collaborate with the sales team to ensure growth attainment
- Assist with high severity requests and escalate issues as needed
- Periodically visit clients to ensure client satisfaction
Brainwave Communications Limited
Client Service Intern
07.2021 - 09.2021
Job overview
- Generated leads and created business relationships to help sell the company's services
- Ensured customer satisfaction by managing their expectations and giving realistic timelines for delivery campaigns
- Increased timely retrieval of information by writing contact reports for client meetings
- Promoted customer feedback by receiving creative changes on the services rendered in terms of above the line and below the line marketing
Smart Printers Limited
Front Office Assistant
02.2017 - 08.2019
Job overview
- Offered exceptional customer services and maintained professionalism while attending to visitors and enquiries
- Collaborated with other departments of the company in order to centralize the database for easy retrieval of information
- Facilitated efficiency in the office by carrying out mail and deliveries management
- Enhanced easy flow of communication between internal and external stakeholders by efficiently handling the switchboard operations
Resolution Insurance
Intern | Marketing Department
05.2016 - 08.2016
Job overview
- Enhanced company's brand awareness to the consumers through organizing and coordinating activations in different malls with the sales team
- Led to market expansion by organizing marketing and golf events that helped promote the company
- Enhanced the company's visibility by initiating medical content for the company website for all three East African countries
- Assisted to develop ideas for PR and advertising and worked with relevant agencies on different marketing and advertising campaigns
- Worked on content for the insurance awards and the company later won the marketing of the year award
Ennsvalley Bakery
Sales Executive
10.2012 - 12.2012
Job overview
- Offered outstanding customer services
- Increased sales through giving promotion and offers of baked cakes and cookies
- Ensured continuous operations by maintaining stock of the bread and baked goods
Education
United States International University
Master’s from Business Administration
09.2019
United States International University
BSc from International Business Administration
08.2016
West Nairobi School
High School Diploma
05.2012
Skills
- Customer Service
- Sales Management
- Brand Management
- Marketing Research Skills
- Report Writing
- Microsoft Suite
- Team Management
- Social Media Management
- Good People Skills
- Digital Marketing Prowess
- Accuracy and Attention to Details
- Customer Retention and Satisfaction
- Strategic Marketing
- Writing for Different Audiences
- Social Media Content Creation
- Social Media Pages and Website Maintenance
- Researching on market trends
- Devising Promotional Materials
- Content Creation and Social Media Management
- Facilitating Smooth Flow of Information
- Reception oversight
- Filing
- Mail handling
- Meeting planning
- Customer service
- Transcription and dictation
- Strategic planning
- Travel coordination
References
- Mini Gohil, Smart Printers Limited, +254 738 481 569, mini@smartprinters.co.ke
- June Claire Mugo, Brainwave Communications Ltd, +254 721 246 577
- Rashlin Bhachu, Hekaya Limited, +44 7877 892798, rashlin.bhachu@wearvelvet.com
Training
- Integrated Brand Communication Certificate, International School of Advertising, 02/2021 - 07/2021
- Yusudi Certified Life skills training, 01/2017
- Certified Digital Marketing Training, United States International University, 09/2016
Languages
Native, Native
Volunteer Experience
- Volunteer, New Life Home, Provided 120 hours of compassionate services to the plight of abandoned and other extremely vulnerable babies, especially those infected or affected by HIV/AIDS. Awarded a certificate for exceeding volunteering hours expectations from 60 hours to 120 hours.
- Volunteer (Teaching), AISEC, Volunteered to impact knowledge through teaching math and English at a children and women's center, in Morocco.
Favoritereads
- Who Moved My Cheese? - Dr. Spencer Johnson
- Rich Dad Poor Dad - Robert Kiyosaki & Sharon Lechter
Timeline
Retail Sales Associate
Macys Department Store
12.2024 - 01.2025
Marketing associate (Social Media)
Hekaya Limited
02.2023 - 08.2023
Account Manager
Safetrac and Boarderless tracking
02.2022 - 11.2022
Client Service Intern
Brainwave Communications Limited
07.2021 - 09.2021
Front Office Assistant
Smart Printers Limited
02.2017 - 08.2019
Intern | Marketing Department
Resolution Insurance
05.2016 - 08.2016
Sales Executive
Ennsvalley Bakery
10.2012 - 12.2012
United States International University
Master’s from Business Administration
United States International University
BSc from International Business Administration
West Nairobi School
High School Diploma
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