Waukesa Crawford
Louisville,KY
Summary
Dynamic professional with a proven track record at FastLane Convenience Stores, excelling in customer engagement and cash handling accuracy. Leveraged empathy and attention to detail to enhance customer satisfaction and loyalty. Successfully upsold products, boosting sales by 15%. Adept at teamwork and resolving conflicts, ensuring seamless operations and positive client experiences.
Overview
7
7
years of professional experience
Work History
Sales Cashier
FastLane Convenience Stores
05.2020 - 05.2021
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
- Coordinated effectively with fellow employees on shift changes, ensuring seamless transitions between shifts while minimizing downtime.
Customer Service Representative
Sykes Call Center
06.2014 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
General Studies
Perry County Central High School
Hazard, KY05-2001
Skills
- Patience and empathy
- Reliability and punctuality
- Store cleaning
- Customer engagement
- Cash handling accuracy
- Building rapport
- Point of sale systems
- Teamwork
- Customer service
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer assistance
Timeline
Sales Cashier
FastLane Convenience Stores
05.2020 - 05.2021
Customer Service Representative
Sykes Call Center
06.2014 - 05.2015
General Studies
Perry County Central High School
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