Wayiz Hassan
Gaithersburg,MD
Summary
Dynamic Account Manager with a proven track record at J.P. Morgan Private Bank, excelling in client relationship management and security solutions. Leveraged expertise in account development and negotiation to achieve a client retention for all contracted positions. Known for outstanding leadership and ability to develop tailored, effective security strategies, ensuring client satisfaction and operational excellence. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Results-driven professional with expertise in account development and excellent negotiating tactics. Proven ability to implement successful business strategies that increase revenue and enhance customer relationships. Accomplished general manager with a strong background in strategic business development. Known for effective market research and relationship management that drives growth and ensures client satisfaction. Cultured Linguist maintains professionalism in all situations, especially under tight deadlines. Talented at proofreading and translating various types of documents. Excellent written and verbal communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Linguist
African Translator / Contracted
Germantown, MD
02.2018 - Current
- Edited documents related to linguistics projects or studies.
- Compiled reports detailing findings from linguistic analyses.
- Sat in on meetings to provide members with oral translations of conversations and information.
General Manager
DANIF
Germanton, MD
11.2011 - Current
- Demonstrated knowledge of product features and benefits to customers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Established relationships with vendors to secure high-quality materials at competitive prices.
- Conducted market research studies and competitive analysis to evaluate current market trends and price strategies.
- Expert in Jungle Scout: utilized the app for market research purposes and to forecast the company's future ROI.
- Promoted products through social media.
Account Manager
J.P. Morgan Private Bank, contracted
Washington, DC
01.2020 - 01.2023
- Managed 22 armed security guards with S.P.O. backgrounds.
- I interviewed and hired new security guards to join my team.
- Excelled at client relationship building.
- Acting Senior Account Manager
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Recommended solutions for improving overall network defense capabilities.
- Coordinated with law enforcement and emergency responders during security incidents, and administered a full report for the manager.
- Collaborated with other departments to ensure that their processes are compliant with organizational security policies.
- Assisted in developing user training materials on data protection best practices.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Prevented unauthorized behaviors with continuous monitoring.
- Scheduled security staff's shifts are weekly.
- Hired, managed, and coordinated security for events.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
Special Police Officer
Bank of America, contracted
Arlington, VA
01.2018 - 01.2022
- Monitored surveillance cameras and responded to suspicious activity.
- Documented security-related situations and submitted in-depth reports to superiors.
- Maintained accurate logs of all security related activities.
- Armed security guard
- Observing clients, making sure that anyone coming in and out has no weapon, guarding employee property, and ensuring safety for customers.
Security Supervisor
AMC Theatres, contracted
Germantown, MD
02.2015 - 02.2018
- Led and directed investigations of accidents, thefts and property loss on premises.
- Conducted regular security patrols to identify and mitigate potential threats.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
That's Amore Restaurant
Rockville, MD
01.2012 - 11.2015
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
Education
Hospitality Management - Hotel, Motel, and Restaurant Management
Montgomery College
Rockville, MD04-2012
Skills
- Account development
- Customer training
- Brand management
- Lead prospecting
- CRM expertise
- Excellent negotiating tactics
- Documentation and reporting
- Client meetings
- Hospitality and accommodation
- Schedule management
- Goals and performance
- Customer needs assessment
- Language teaching
- Customer relationships
- fluent in three languages: Bengali, Urdu, Hindi
- Linguistic analysis
- Oral translation
- Client relationship management
- Security oversight
- Business strategy development
- Market research
Languages
English
Professional
hindi
Professional
Bengali
Professional
urdu
Professional
Certification
- Armed special police officers firearms course certification.
Accomplishments
D 1 MCPL
state champion for sunrise cricket club. 2021
start playing for them 2013 still with the cub
Affiliations
- collaborated on team projects:
- worked effectively with diverse security firm teams to achieve goals and deliverables.
- leadership roles,
- led meetings supervised intern,or managed a project timeline to completion
- volunteer work
- organized and participated in community service programs demonstrating commitment and interpersonal skills.
- problem solving
- developed innovative solutions to address challenges in security fields / restaurant
Timeline
Account Manager
J.P. Morgan Private Bank, contracted
01.2020 - 01.2023
Linguist
African Translator / Contracted
02.2018 - Current
Special Police Officer
Bank of America, contracted
01.2018 - 01.2022
Security Supervisor
AMC Theatres, contracted
02.2015 - 02.2018
Assistant Manager
That's Amore Restaurant
01.2012 - 11.2015
General Manager
DANIF
11.2011 - Current
Hospitality Management - Hotel, Motel, and Restaurant Management
Montgomery College