Wayland Steward
Westerville,Ohio
Summary
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.
Overview
4
4
years of professional experience
Work History
Training Coordinator
Securtias Security USA
Grove City, OH
02.2024 - Current
- Design and implement on-the-job training programs
- Utilize electronic systems to track and review training records
- Customize training programs to meet client needs
- Generate reports to identify areas for improvement in policies and procedures
- Develop and implement effective training methods
- Evaluate the effectiveness of training programs
- Collaborate with client to ensure training aligns with organizational goals
- Continuously improve training processes and procedures
Site Supervisor
Inter-Con Security Systems
Worthington, OH
11.2022 - 11.2023
- Lead core officers and show them the expectations and standards company has and is expected from the client
- Exceptional verbal and written skills
- Train officers on policy and procedure
- Excellent time management skills
- Proficent in all Microsoft systems
- Understand the job responsibilities of all positions staffed
- Managing physical security operations
- Handling site incidents
- Working with security equipment
- Hold all officers accountable
- Organizing weekly team meetings with other leadership to discuss what we can do to improve not only ourselves but each other
Owner/Operator Manager
KW Exterior Improvement LLC
Bridgeport, OH
07.2020 - 11.2022
- Owner/Operator
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Reviewed legal documents related to business operations.
- Lead Generation
- Business Documentation
- Social Media Management
- Pressure Washing/Soft Washing
- Landscaping
- Landscaping Design
- Interior/Exterior Painting
- Tree Trimming/Tree Removal
- Developed strategic plans to increase profitability and efficiency.
- Researched potential partners in order to expand services offered.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Collaborated with other owners on joint ventures and shared resources.
Education
Business Administration -
West Liberty University
Skills
- Security Operations
- Leadership Development
- Leadership Experience
- Astounding Communication skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Excellent Written and Verbal Skills
- Physical Security
- Time Management
- Computer Literacy
- Data Center Experience
- CCTV
- Sales Management
- Training & Development
- Documentation Review
- Meticulous and Timely Problem Solving Skills
- Resiliency
- Coaching and Mentoring
- Program Management
Timeline
Training Coordinator
Securtias Security USA
02.2024 - Current
Site Supervisor
Inter-Con Security Systems
11.2022 - 11.2023
Owner/Operator Manager
KW Exterior Improvement LLC
07.2020 - 11.2022
Business Administration -
West Liberty University
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