Waylon Angelias
Las Vegas,NV
Summary
Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 28 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Rolex Operations Manager
Watches Of Switzerland - Rolex Boutique
04.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
Loss Prevention Investigator
Wynn Las Vegas
12.2008 - 04.2019
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Liaised with law enforcement and security personnel in issue investigation.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Performed thorough cash audits and deposit investigations.
Assistant Store Manager
Walmart Stores,INC
09.2000 - 12.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Loss Prevention Supervisor
Wal-Mart Supercenter
01.1996 - 06.2000
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Completed incident reports and activity logs for accurate, current records.
- Trained personnel on security best practices, protocols and procedures.
- Conducted daily store walk-throughs to identify potential security risks.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Education
Associate of Arts - Accounting And Business Management
Utah State University
Logan, UT01.2002
Associate of Arts - CAD Technology
Uintah Basin Applied Technology College
Roosevelt, UT01.2001
Skills
- Employee Relations
- Conflict Mediation
- Client Relations
- Strategic Partnership
- Operations Oversight
- Inventory Control
- Warehouse Operations
- Asset Protection efficiency
- Wicklander Zulawski @ Associates Certified
Certification
- Investigations, Wicklander Zulawski & Associates - [Timeframe]
Timeline
Rolex Operations Manager
Watches Of Switzerland - Rolex Boutique
04.2019 - Current
Loss Prevention Investigator
Wynn Las Vegas
12.2008 - 04.2019
Assistant Store Manager
Walmart Stores,INC
09.2000 - 12.2008
Loss Prevention Supervisor
Wal-Mart Supercenter
01.1996 - 06.2000
Associate of Arts - Accounting And Business Management
Utah State University
Associate of Arts - CAD Technology
Uintah Basin Applied Technology College
- Investigations, Wicklander Zulawski & Associates - [Timeframe]
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