Waylon Swafford
Burks Pest Control
Benton,TN
4
years of professional experience
Adaptable professional with a strong background in pest control and front-end management. Skilled in effective communication and safety practices, contributing to enhanced customer satisfaction and operational efficiency.
Work History
Pest Control Technician
1 Year 3 Months- Conducted thorough inspections to identify pest infestations and assess treatment needs.
- Applied appropriate pest control products safely and according to regulations.
- Educated customers on pest prevention techniques and best practices.
- Maintained accurate records of service visits, treatments, and customer interactions.
- Delivered exceptional customer service, enhancing client satisfaction and retention rates.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Front End Manager
1 Year 9 Months- Trained and mentored team members on customer service standards and product knowledge.
- Analyzed customer feedback to improve service delivery and enhance shopping experience.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to ensure optimal coverage during peak hours.
- Supervised daily operations and ensured compliance with health and safety regulations.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Oversaw cashier operations, bookkeeping, and security.
Summer Camp Staff Member
2 Years 3 Months- Developed and implemented creative programming to enhance camper experience and foster teamwork.
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Trained new staff on operational procedures, safety protocols, and effective communication techniques.
- Coordinated logistics for special events, managing resources efficiently to meet camp objectives.
Education
Associate of Science - University of Parallel
High School Diploma
Skills
Pest removal
Chemicals handling
Safety protocols
Chemical handling
Equipment troubleshooting
Pest inspection techniques
Dependable and reliable
Clean driving record
Customer education
Safety training
Company branding
Interests
Music
Auto Repair/Restoration
Playing Sports
Timeline
Pest Control Technician
Burks Pest Control
05.2025 - 08.2026Read More
Front End Manager
Food City
08.2023 - 05.2025Read More
Summer Camp Staff Member
Ocoee Ridge Camp
05.2022 - 08.2024Read More
Cleveland State Community College
Associate of Science from University of Parallel
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Polk County High School
High School Diploma
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