Dynamic professional with extensive experience at Kickapoo Tribe Gaming Commission, excelling in incident response management and policy enforcement. Proven track record in enhancing operational effectiveness through advanced surveillance technologies and team collaboration. Recognized for meticulous incident reporting and adaptability in high-pressure environments, ensuring compliance and security.
Overview
13
13
years of professional experience
Work History
Merchandiser
Ada Coca-Cola Bottling
Shawnee, OK
10.2022 - 12.2025
Implemented visual merchandising strategies to enhance brand visibility and customer engagement.
Collaborated with cross-functional teams to execute promotional displays and seasonal setups.
Trained and mentored junior merchandisers on best practices and company standards.
Updated pricing and signage to complete product displays and educate customers.
Answered customer questions regarding store merchandise, department information, and pricing.
Surveillance Supervisor
Kickapoo Tribe Gaming Commission
Shawnee, OK
01.2018 - 04.2022
Supervised surveillance operations to ensure compliance with gaming regulations and policies.
Developed training programs for new surveillance personnel to enhance operational effectiveness.
Coordinated daily activities of surveillance staff, optimizing resource allocation and workflow efficiency.
Implemented advanced monitoring technologies to improve security protocols and incident response times.
Collaborated with law enforcement agencies during investigations, ensuring timely information sharing and support.
Increased accuracy in incident reporting through consistent documentation processes and effective analysis of video footage.
Promoted employee development with ongoing feedback, coaching sessions, and performance evaluations for all members of the surveillance team.
Inspected cameras, monitors and other surveillance equipment for operational integrity.
Surveillance Operator
Kickapoo Tribe Gaming Commission
Harrah, OK
08.2015 - 12.2017
Monitored live surveillance feeds to detect and report suspicious activities.
Operated advanced CCTV systems to ensure compliance with gaming regulations.
Collaborated with security personnel to enhance incident response protocols.
Analyzed recorded footage for investigations, maintaining detailed documentation.
Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Vault Clerk
Kickapoo Casino
Harrah, OK
08.2012 - 07.2014
Processed cash deposits and withdrawals with accuracy, ensuring compliance with casino policies.
Monitored vault inventory levels to maintain secure storage of cash and valuables.
Assisted in training new staff on vault operations and security protocols.
Conducted regular audits of cash transactions, identifying discrepancies for resolution.
Maintained detailed logs of all vault activities to enhance accountability and traceability.
Demonstrated strong attention to detail while logging incoming deposits and verifying their accuracy against transaction records.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.