Waylon Woody
Pastor | Sales Professional
Louisa,Virginia
Summary
Experienced Performance Manager with over a decade of expertise in optimizing business strategies and operations through exceptional planning and problem-solving skills. Proven track record of driving results, fostering team development, and implementing strategic changes for continuous improvement.
Overview
13
13
years of professional experience
23
23
years of post-secondary education
Work History
High-Value Risk Manager
GEICO Insurance Agency
12.2023 - Current
- Led a team of 17 senior insurance agents within the High-Value Risk Division, focusing on operational efficiency and cultivating strategic partnerships to drive revenue growth and client satisfaction.
- Developed and implemented processes aligned with the organization’s strategic vision, ensuring the achievement of key business goals.
- Created and executed a customer acquisition strategy, integrating marketing efforts, lead conversion, and client retention to expand the customer base and maintain high satisfaction levels.
- Prepared and presented detailed reports to Executive Leadership, covering production metrics, retention rates, profitability, growth trends, and areas for improvement, ensuring alignment with organizational objectives.
Treasurer
NOVA Association Of Free Will Baptists
09.2021 - Current
- Implemented more efficient forecasting and budgeting processes to improve cash flow management.
- Enhanced financial reporting, ensuring stakeholders received accurate and timely information for informed decision-making.
- Advised management on significant expenditures to maintain alignment with budgetary constraints.
- Oversee loan programs and foundation disbursements exceeding $3 mill
Pastor
Grace Free Will Baptist Church
08.2020 - Current
- Mentore youth group members, offering guidance and support in their personal and spiritual lives..
- Provide spiritual and administrative leadership to church and manage daily operations.
- Advise couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Provide spiritual care through visitation, counseling, and prayer.
- Lead programs such as worship, study, fellowship, and service opportunities.
Specialty Risk Supervisor
GEICO Insurance Agency
10.2022 - 12.2023
- Supervised 13 associates (i.e. Producers, Account Managers, and Underwriters) in the Specialty Risk Division, driving improvements in operational efficiency and client relationship management.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Highlighted Results: Achieved a 76% increase in overall sales and a 14% rise in client retention rates.
Personal Lines Service Supervisor
GEICO Insurance Agency
10.2015 - 10.2022
- Supervised a team of 12 Personal Lines Account Managers, ensuring high customer satisfaction and operational efficiency
- Established a new division responsible for account management of the agency's flood and surplus lines books of business.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Associate Pastor
Grace Free Will Baptist Church
05.2019 - 08.2020
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Led programs such as worship, study, fellowship, and service opportunities.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Provided spiritual care through visitation, counseling, and prayer.
Youth Pastor
Grace Free Will Baptist Church
05.2017 - 05.2019
- Scheduled and managed teams of youth volunteers.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Boosted youth engagement, introducing variety of extracurricular activities that catered to different interests.
- Supported young adults during times of transition by offering guidance, resources, and encouragement for pursuing their faith journey outside the context of formal youth ministry programming.
Personal Lines Training & Transition Supervisor
GEICO Insurance Agency
08.2011 - 03.2014
- Supervised the training and transition of over 100 associates, with a peak of 36 individuals simultaneously, ensuring a smooth integration into their permanent departments.
- Designed and implemented targeted training initiatives to enhance staff skills, resulting in enhanced performance and expanded career pathways.
- Provided regular updates to senior management on the progress of new hires, areas for improvement, and necessary corrective actions.
Education
Bachelor of Science in Business Administration -
Western Governors University
Millcreek, UT 05.2001 - 12.2023
Skills
- Sales Strategy & Execution
- Performance Management
- Strategic Planning
- Client Relationship Management
- Customer Acquisition and Retention
- Pastoral counseling
- Teaching
- Biblical Knowledge
References
Available upon Request
Timeline
High-Value Risk Manager
GEICO Insurance Agency
12.2023 - Current
Specialty Risk Supervisor
GEICO Insurance Agency
10.2022 - 12.2023
Treasurer
NOVA Association Of Free Will Baptists
09.2021 - Current
Pastor
Grace Free Will Baptist Church
08.2020 - Current
Associate Pastor
Grace Free Will Baptist Church
05.2019 - 08.2020
Youth Pastor
Grace Free Will Baptist Church
05.2017 - 05.2019
Personal Lines Service Supervisor
GEICO Insurance Agency
10.2015 - 10.2022
Personal Lines Training & Transition Supervisor
GEICO Insurance Agency
08.2011 - 03.2014
Bachelor of Science in Business Administration -
Western Governors University
05.2001 - 12.2023
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