Wayman Neely
State Farm Insurance
Middletown,NY
Summary
Results driven employee, experienced in the handling Residential Insurance Claims while providing guidance to customers from the beginning of the claims process until the final resolution. Previous work history includes Production Machine Operation and inter-departmental communication to increase production rates.
3
Years of experience within the Insurance Industry
7
Years of experience in Manufacturing Industry
7
Years of experience in customer service
Work History
Fire Claim Specialist
3 Years 3 Months- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claim forms and other records to determine insurance coverage.
- Independently managed schedule to conduct inspections, and write or reconcile estimates for property restoration.
- Maintained necessary licenses and credentials required for claim handling and employment.
- Directed and coordinated various investigations conducted by field investigation team.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Lead Machine Operator
1 Year 2 Months- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Prepared machine for production processes by equipping with required tools and parts.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Grinding Technician
1 Year 5 Months- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Filed or ground rough spots or sharp edges out of finished products.
- Marked workpieces with carefully measured reference points and cutting lines.
- Positioned and secured materials against cutting, clamping and feeding mechanisms.
- Read diagrams and work orders to coordinate machine schedule.
- Met or exceeded target for on-time customer shipments.
Lead Machine Operator
4 Years- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Verified production orders prior to starting set-up.
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored and observed production line to watch for pile-ups and jams.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Trained and monitored new employees to teach techniques and procedures.
- Promoted worksite safety by identifying and mitigating hazards.
- Repaired minor mechanical and electrical issues and notified managers of more extensive equipment problems.
- Met or exceeded target for on-time customer shipments.
- Read diagrams and work orders to coordinate machine schedule.
Education
Associate of Arts - Liberal Arts And General Studies
Skills
Time Management Aptitude
Documentation expertise
Policy interpretation mastery
Continuous learning mindset
Insurance industry experience
Negotiation
Machine Maintenance
ISO 9001:2015
Good Communication
Problem-Solving
Quality Control
Manufacturing Experience
Teamwork and Collaboration
Quality Assurance Controls
Negotiation
Timeline
Fire Claim Specialist
State Farm Insurance
06.2023 - 09.2026
Lead Machine Operator
Pratt Industries
03.2022 - 05.2023
Grinding Technician
Fair-Rite Products
10.2020 - 03.2022
Lead Machine Operator
President Container Group
04.2016 - 04.2020
Suny Orange
Associate of Arts from Liberal Arts And General Studies