Summary
Overview
Work History
Education
Certification
Work Availability
Timeline
Wayne Bunker

Wayne Bunker

Romeoville,IL

Summary

Results-driven Senior Business Manager with a proven track record of driving financial accuracy, operational efficiency, and strategic product launches at AT&T. Adept at managing multi-million-dollar budgets, securing funding for industry-first initiatives, and overseeing high-impact projects. Directed capital planning efforts, securing funding for critical projects and aligning financial strategies with corporate objectives.

Overview

26
26
years of professional experience
6
6
years of post-secondary education

Work History

SENIOR PRODUCT MARKETING MANAGER, CONSUMER WIRELESS

AT&T
01.2013 - 12.2024
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Oversaw budget management, project execution, and capital planning to drive financial accuracy, operational efficiency, and strategic product launches
  • Appointed as the primary budget liaison for the AVP, spearheading budget planning and justification of over $10 million of combined assets across Wireless, Landline, International, and Insurance sectors
  • Developed and implemented a structured financial oversight process, eliminating missed payments and maintaining budget accuracy for 10+ years
  • Reconciled budgets to within 2% of plan over the last decade
  • Ensured annual expenditures remained within 95-98% of projections
  • Led the recovery of a critical wireless application budget, ensuring a $500K annual budget remained solvent despite inherited unpaid invoices totaling $250K
  • Secured the financial backing of the groundbreaking 'Best Deals for All' initiative, making AT&T the first wireless company to offer trade-in credits for existing customers' phones in any condition, addressing the need for used devices in warranty replacements and insurance claims-an innovation that has since become an industry standard
  • Oversaw the successful launch of major products, including Apple, Samsung, and Google devices, collaborating with launch teams to integrate promotions into official documentation
  • Launched Samsung's new tablet and phone with the Samsung Ring and annual Thanksgiving week promotions, ensuring accuracy and seamless execution despite holiday staffing challenges
  • Managed end-to-end documentation for promotional campaigns across all call centers and store reps, ensuring timely, accurate, and compliant updates
  • Ensured the integration of promotional details into key training decks, aligning with internal teams to ensure store representatives and call agents received accurate, up-to-date information
  • Led the annual Capital Planning process by proactively gathering project requests from the International and Insurance teams, ensuring accurate and timely submissions for funding consideration
  • Managed the submission of 53 projects across multiple waves (26 in Wave 1, 13 in Wave 2, 7 in Wave 3, and 10 in Wave 4), facilitating the timely review and approval process with the Capital Project Management Office
  • Played a pivotal role in the preparation and presentation of updated budget decks, addressing feedback and action items from leadership, ensuring alignment with strategic goals and organizational changes
  • Formerly Ameritech/SBC, a telecommunications company

SENIOR PROJECT/MARKETING MANAGER, CONNECTECH

AT&T
01.2009 - 12.2013
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Promoted to lead the creation of an intake and prioritization process for ConnecTech, a new AT&T service modeled after Geek Squad, ensuring alignment with corporate-wide standards
  • Managed three separate budgets totaling $3.5 million and the annual $20 million Capital Planning exercise
  • Developed the annual ConnecTech project roadmap, enabling structured budget requests and project prioritization
  • Integrated the new ConnecTech process with the existing capital planning framework to streamline operations and enhance project tracking
  • Played a key role in ConnecTech's transition to the AT&T project management tool, delivering training and process improvements
  • Identified and resolved data integrity issues within ConnecTech Service Module, significantly reducing record errors and improving reporting accuracy
  • Formerly Ameritech/SBC, a telecommunications company

U-VERSE RELEASE MANAGER

AT&T
01.2008 - 12.2009
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Transitioned from IT operations to the business client side of U-Verse, managing and prioritizing Change Requests based on business need, financial impact, and IT constraints
  • Led a task force that removed $740 million in inflated vendor costs, significantly improving project profitability
  • Streamlined the Order of Magnitude (OOM) request process, reducing submissions by 70% in Q4 2008 and decreasing Finance's workload
  • Formerly Ameritech/SBC, a telecommunications company

SENIOR BUSINESS MANAGER, U-VERSE

AT&T
01.2005 - 12.2008
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Established and managed the Project Management Office (PMO) for U-Verse, SBC's Video over IP streaming service, overseeing all Change Requests from submission to implementation
  • Led the Change Control Board (CCB), ensuring alignment between business and IT while automating the Change Request process with a database-driven tool
  • Formerly Ameritech/SBC, a telecommunications company

DESKTOP PROJECT MANAGER

AT&T
01.2002 - 12.2005
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Led three corporate real estate projects, generating $18 million through strategic building sales
  • Successfully managed the insourcing of Desktop IBM Global Services, saving $5 million annually, and transitioned Operator Services Tier 1 support in-house, reducing costs by $2.5 million
  • Formerly Ameritech/SBC, a telecommunications company

DESKTOP NORTH LEASE ROLL COORDINATOR

AT&T
01.2001 - 12.2002
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Managed and coordinated the lease roll process for 20,000 PCs across the Midwest, ensuring seamless upgrades within a strict 6-month timeframe
  • Improved the off-lease return rate from 80% to 94% reducing buyout costs
  • Formerly Ameritech/SBC, a telecommunications company

DESKTOP PROJECT SPECIALIST

AT&T
01.2000 - 12.2001
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Co-founded the ITO Desktop North Project Office to manage desktop initiatives across a 7-state region
  • Led project teams in implementing standardized processes, including a new help desk ticketing system
  • Formerly Ameritech/SBC, a telecommunications company

DESKTOP SUPPORT SUPERVISOR/TECHNICAL SERVICE MANAGER

AT&T
01.1999 - 12.2000
  • Company Overview: Formerly Ameritech/SBC, a telecommunications company
  • Led a team of 15 support staff who managed desktop support operations for 800 SBC/Ameritech desktops in Chicago, ensuring stability during the Ameritech/SBC merger
  • Formerly Ameritech/SBC, a telecommunications company

Support Engineer/Lab Consultant Manager

UNIVERSITY OF ILLINOIS AT CHICAGO

Education

MBA - Information Systems

University of Illinois At Chicago, Chicago, IL
09.1996 - 05.1999

Bachelor of Science - Computer Engineering

University of Illinois At Chicago, Chicago, IL
09.1988 - 05.1992

Certification

Project Management Professional (PMP)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

SENIOR PRODUCT MARKETING MANAGER, CONSUMER WIRELESS - AT&T
01.2013 - 12.2024
SENIOR PROJECT/MARKETING MANAGER, CONNECTECH - AT&T
01.2009 - 12.2013
U-VERSE RELEASE MANAGER - AT&T
01.2008 - 12.2009
SENIOR BUSINESS MANAGER, U-VERSE - AT&T
01.2005 - 12.2008
DESKTOP PROJECT MANAGER - AT&T
01.2002 - 12.2005
DESKTOP NORTH LEASE ROLL COORDINATOR - AT&T
01.2001 - 12.2002
DESKTOP PROJECT SPECIALIST - AT&T
01.2000 - 12.2001
DESKTOP SUPPORT SUPERVISOR/TECHNICAL SERVICE MANAGER - AT&T
01.1999 - 12.2000
University of Illinois At Chicago - MBA, Information Systems
09.1996 - 05.1999
University of Illinois At Chicago - Bachelor of Science, Computer Engineering
09.1988 - 05.1992
Support Engineer/Lab Consultant Manager - UNIVERSITY OF ILLINOIS AT CHICAGO

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