Wayne Carlson
Springfield,MA
Summary
Seasoned Catering Manager with proven track record in overseeing successful high-volume banquet operations. Skilled in managing teams, coordinating logistics, and maintaining quality standards for culinary offerings. Demonstrated ability to build strong client relationships and contribute to business growth through strategic planning and execution. Notable strength lies in problem-solving, multitasking, and leadership skills that ensure seamless event execution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Catering Manager
OakView Group
Springfield, MA
03.2022 - Current
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Maintained accurate records of orders and deliveries for catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Supervised servers during catered events to ensure high standards of service were met.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Assisted in setting up tables, chairs, decorations., prior to a catered event.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Generate event orders to clients' specifications.
- Generate estimates based on the event.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Worked with Concession Managers to make sure events are successful on the concourse.
Chef
Watermark Retirement
East Longmeadow, MA
11.2021 - 03.2022
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Supervised team members during meal service to ensure accuracy of orders.
Education
Associate of Science - Hospitality Management
Holyoke Community
Holyoke, MA09-1999
High School Diploma -
Chicopee High School
Chicopee, MA06-1995
Skills
- Menu development
- Menu tastings
- Staff Supervision
- Attendance oversight
- Catering consultation
- Event planning proficiency
- Schedule control
- Budgeting understanding
- Table Setting
- Food and beverage sales
- Catering management
- Catering sales orders
- Food Safety
Certification
- ServSafe Manager Certification
- ServSafe Proctor
- ServSafe Alcohol
- ServSafe Allergens Certified
Timeline
Catering Manager
OakView Group
03.2022 - Current
Chef
Watermark Retirement
11.2021 - 03.2022
- ServSafe Manager Certification
- ServSafe Proctor
- ServSafe Alcohol
- ServSafe Allergens Certified
Associate of Science - Hospitality Management
Holyoke Community
High School Diploma -
Chicopee High School
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