Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Elaine Bell

Springfield,MA

Summary

Experienced psychology professional with 20+ years in community-based work focused on trauma-informed care. Dedicated to empowering individuals through structure, support, collaboration, and compassion. Proven leader in critical systems management, team training, and cross-departmental service coordination. Proficient in records management, resource coordination, and program efficiency while fostering lasting relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Specialist

Way Finders – Safe Step / Turning Point / Kenquad Programs
10.2022 - Current
  • Case management and stabilization services for clients experiencing DV, mental health, and housing crises
  • Conduct intakes, assessments, move-ins, inspections, turnovers, and goal tracking
  • Oversaw CMS data entry and program maintenance for Safe Step and Turning Point
  • Coordinate with vendors, landlords, and community providers
  • Train and support new staff; fill in during program gaps to sustain stability for the program transitions
  • Developed operational tools for communication, compliance, and evaluation
  • Developed and implemented program strategies to enhance client engagement and service delivery.

Case Manager

Gandara Mental Health Center – Male Substance Abuse Clinic
01.2022 - 08.2022
  • Delivered trauma-informed case management to men in early recovery
  • Addressed mental health, reentry, and housing stabilization needs
  • Provided crisis intervention services, ensuring immediate support for at-risk clients.
  • Conducted training workshops on substance abuse trends and effective intervention strategies
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Maintained confidentiality, documentation, and client support plans
  • Developed and implemented individualized treatment plans for clients with substance abuse challenges.
  • Monitored client progress and adjusted treatment approaches based on ongoing assessments.

Owner / Operator

All Illuminating Cleaning
02.2016 - 09.2021
  • Founded and managed full-service cleaning business with a team of staff
  • Supervised hiring, scheduling, payroll, and client communication
  • Developed training protocols and standard operating procedures
  • Maintained records, managed inventory, and ensured regulatory compliance
  • Trained and supervised staff in safety procedures and effective cleaning techniques to maintain standards.
  • Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
  • Established strong client relationships through effective communication and responsive service.

Education

Bachelor of Arts - Psychology

Elms College
Chicopee, MA
05.2025

Human Services Certificate - undefined

Holyoke Community College
Holyoke, MA
05.2019

Associate of Science - Business Management / Psychology

Holyoke Community College
Holyoke, MA
05-2011

Skills

  • Program Operations & Case Management
  • Trauma-Informed & Client-Centered Care
  • Housing Stabilization & Resource Navigation
  • CMS & HMIS System Input and Maintenance
  • Team Development
  • Community & Interagency Collaboration
  • Crisis Intervention & Risk Assessment
  • Data Reporting & Documentation Compliance

Accomplishments

  • Successful management, accuracy, and efficiency.
  • CMS input for program documentation and tracking.
  • Facilitate ongoing CMS evaluations training for team members, supporting cross-functional development.
  • Maintain organized records while supporting interdepartmental operations and team onboarding.
  • Strengthen relationships with vendors and property managers to support unit turnover, housing stability, and program continuity across roles.

Certification

  • Domestic Violence Advocate Certification – YWCA, 2004 (Highest Class Grade)
  • SOAR (SSI/SSDI Outreach, Access, and Recovery) – SAMHSA
  • Trauma-Informed Care Specialist
  • Certified Case Management Specialist
  • 51A Mandated Reporter Training – MA District Attorney’s Office
  • First Aid & CPR Certified
  • Homebuyer Education Certification – MAHA

Languages

English and Spanish – Full Professional Proficiency

Timeline

Program Specialist

Way Finders – Safe Step / Turning Point / Kenquad Programs
10.2022 - Current

Case Manager

Gandara Mental Health Center – Male Substance Abuse Clinic
01.2022 - 08.2022

Owner / Operator

All Illuminating Cleaning
02.2016 - 09.2021

Human Services Certificate - undefined

Holyoke Community College

Bachelor of Arts - Psychology

Elms College

Associate of Science - Business Management / Psychology

Holyoke Community College

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