Heather Bernier
Washington
Summary
Organized and empathetic professional transitioning into Case Management, bringing strong skills in client advocacy, problem-solving, and resource coordination. Experienced in managing sensitive information, maintaining accurate records, and collaborating with cross-functional teams to meet client needs. Committed to empowering individuals through personalized support and effective service navigation. Committed to delivering outstanding results in fast-paced environments through innovative problem-solving and a passion for customer service.
Overview
15
15
years of professional experience
Work History
Program Specialist
DC Department of Employment Services-Office of Youth Program
Washington, DC
06.2026 - Current
- Visit summer youth employment worksites regularly to monitor participant engagement, safety, and compliance with district government policies.
- Evaluated summer youth employment program performance through data analysis and reporting, ensuring alignment with organizational goals.
- Coordinated site visits and assessments to ensure quality assurance in program delivery.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
Parent Ambassador
Under3DC Coalition
Washington, DC
03.2026 - Current
- Participate in rallies, canvassing, and tabling events to engage other families.
- Testify before the DC Council and meet with officials to share stories regarding childcare access, compensation for educators, and Birth-to-Three for All DC Act implementation.
- Connect families with community resources, social services, and early childhood education opportunities.
- Build skills in leadership, policy, and advocacy to strengthen the voice of parents in citywide decision-making.
- Work with the Coalition (including DC Action, DC Early Learning Collaborative, and others) to ensure parental input on campaigns.
Office Support (Internship)
D.O.E.S. Division of State Initiatives-Project Empowerment Program
Washington, DC
03.2026 - 05.2026
- Assisted participants in developing tailored resumes and acquiring essential career readiness skills for successful job placement.
- Ensured secure handling of confidential records and sensitive participant information to maintain data integrity.
- Contributed recommendations for program improvements, helping to enhance processes, participant experiences, and overall program outcomes.
- Compiled comprehensive case notes to support case management and facilitate effective communication among team members.
- Assisted individuals in preparing for job applications and interviews. Supported clients in enhancing their employability skills. Guided participants in developing effective resumes and cover letters.
- Facilitated interview readiness through comprehensive preparation and practice sessions.
Delivery Driver
Instacart
Washington, DC
03.2023 - 03.2026
- Monitor InstaCart app for available batches and choosing which to fulfill.
- Visit stores, find items, communicate with customers for replacements if items are out of stock, and check out.
- Deliver items to the customer's home, often lifting heavy items or navigating stairs.
- Utilized GPS technology to enhance route planning and navigation accuracy.
Delivery Driver
Domino's Pizza
Manassas, VA
06.2022 - 12.2025
- Delivered orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes effectively to optimize delivery times and reduce fuel consumption.
- Maintained cleanliness and orderliness of delivery vehicle for safety and compliance.
Salon Assistant
MJ Salon & Color Group
Manassas, VA
01.2017 - 03.2019
- Provide personalized client service, assisting stylists with shampooing, coloring, blow-drying, and styling.
- Schedule and confirm appointments to ensure smooth operations and optimal time management.
- Maintain a clean, organized, and welcoming salon environment to promote repeat business.
Kennel Attendant/Manager
Northern Oakland Animal Hospital
Haymarket, VA
08.2014 - 04.2017
- Managed the daily care of 30+ dogs, ensuring their health, comfort, and safety.
- Administered medications, conducted health checks, and assisted with veterinary procedures.
- Trained and supervised new team members, maintaining service excellence and compliance with protocols.
Spa Coordinator/Manager
Comfort and Joy Wellness Spa
Fairfax, VA
05.2011 - 11.2014
- Directed daily operations, scheduling, and appointment management for a high-volume spa.
- Coordinated client check-in/out processes while ensuring an exceptional guest experience.
- Managed inventory, processed financial transactions, and oversaw 10+ service providers.
Education
Certificate of Completion - Job Readiness Training
D.O.E.S., Division of State Initiatives
Washington, DC04-2026
GED - undefined
Commonwealth of Virginia
Fairfax, VA08-2005
Skills
- Training and development
- Resource management
- Emotional awareness
- Crisis intervention
- Conflict resolution
- Government Program Monitor
- Case management
- Problem-solving
- Case documentation
COMMUNITY SERVICE & VOLUNTEER WORK
- It Takes a Village, George Washington Hospital, Washington, DC, 2025
- Parent Café & Honey Program, Community of Hope, Washington, DC, 2025
- Green Way Stables, Leesburg, VA
Timeline
Program Specialist
DC Department of Employment Services-Office of Youth Program
06.2026 - Current
Parent Ambassador
Under3DC Coalition
03.2026 - Current
Office Support (Internship)
D.O.E.S. Division of State Initiatives-Project Empowerment Program
03.2026 - 05.2026
Delivery Driver
Instacart
03.2023 - 03.2026
Delivery Driver
Domino's Pizza
06.2022 - 12.2025
Salon Assistant
MJ Salon & Color Group
01.2017 - 03.2019
Kennel Attendant/Manager
Northern Oakland Animal Hospital
08.2014 - 04.2017
Spa Coordinator/Manager
Comfort and Joy Wellness Spa
05.2011 - 11.2014
GED - undefined
Commonwealth of Virginia
Certificate of Completion - Job Readiness Training
D.O.E.S., Division of State Initiatives