Wayne Davis
Mt. Pleasant,SC
Summary
Dynamic healthcare professional with a proven track record at Johns Island Rehabilitation and Healthcare Center, specializing in patient relations and insurance verification. Recognized for exceptional professionalism and ethics, complemented by strong interpersonal skills. Successfully enhanced patient registration accuracy, which significantly improved overall care delivery efficiency. Committed to further advancing patient care standards through effective communication and operational excellence.
Overview
12
12
years of professional experience
Work History
Patient Access/Outpatient Registration
Roper St. Francis Hospital
Charleston, SC
11.2020 - Current
- Greeted patients and collected necessary information for registration process.
- Verified insurance coverage and eligibility status with insurance providers.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Processed payments from patients and maintained accurate records of transactions.
- Scanned documents into the computer system for storage purposes.
- Maintained knowledge of hospital policies and procedures regarding registration processes.
- Cross-trained other departments on registration processes as needed.
ABOM/Accounts Payable and Receivable Clerk
Riverside Health and Rehabilitation Center
Charleston, SC
10.2019 - 05.2020
- Participated in meetings with senior management team to discuss financial performance metrics.
- Resolved any discrepancies found between invoices received from vendors versus those entered into the system.
- Generated monthly expense summaries for various departments within the organization.
- Monitored accounts payable and receivable to ensure timely payments.
- Maintained an updated database of vendor contracts for purchasing purposes.
- Coordinated with vendors on billing issues, payment status updates and account reconciliation activities.
- Reviewed invoices prior to submission to ensure accuracy of information provided.
- Performed clerical duties such as filing, photocopying, faxing, and scanning documents.
- Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Developed relationships with vendors through regular communication over the phone or email.
- Managed the collection process of outstanding payments from customers.
- Monitored customer account details for payment activity.
- Resolved invoice issues with vendors in a timely manner.
Director of Admissions
Johns Island Rehabilitation and Healthcare Center
Johns Island, SC
05.2018 - 09.2019
- Prepared reports on enrollment trends to inform institutional planning decisions.
- Maintained accurate records of all applicant information and documents.
- Maintained accurate records of admissions data and statistics.
- Resolved any issues related to the admission process in a timely manner.
- Answered inquiries from prospective patients about admission requirements and procedures.
- Coordinated with faculty members to ensure that all application deadlines are met.
- Collaborated with other departments within the Skilled Nursing Facility to ensure the smooth operations of the admissions office.
- Assisted in the review of referrals, transcripts, and other documents for admission decisions.
- Conducted walk-in and scheduled facility tours for prospective referrals.
Assistant Business Office Manager
Johns Island Rehabilitation and Healthcare Center
Johns Island, SC
04.2014 - 05.2018
- Answered phones using multi-line system and transferred calls to appropriate parties.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Handled confidential information with discretion and integrity.
- Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Unit Secretary/Medical Records Coordinator
Johns Island Rehabilitation and Healthcare Center
Johns Island, SC
03.2013 - 04.2014
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Prepared documents for signature by physicians or other authorized personnel.
- Retrieved physicians' paperwork, including lab test requests.
- Provided patient information to facilitate timely admissions and discharges.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Maintained a clean and organized front desk and reception area.
Education
High School Diploma -
West Robeson Sr High School
Pembroke, NC06-1984
Skills
- Resourcefulness and initiative
- Cross-cultural sensitivity
- Professionalism and ethics
- Accuracy and precision
- Strong interpersonal skills
- Insurance verification
- Patient confidentiality
- Patient relations
- Active listening
- Interpersonal skills
- Knowledge of community services and programs
Accomplishments
- Family commendation with appeal process for Humana denial June 2017.
- Customer services commendation from resident family member which included a plaque of honor to e placed in the facility to commend performance February 2017.
- Above and Beyond Award winner at Johns Island Rehabilitation and Healthcare Center April 2015.
- Letter of recognition to Johns Island Rehabilitation and Healthcare Center Administrator from District 6 City Counsel Member on compassion with excellent customer service December 2014
Timeline
Patient Access/Outpatient Registration
Roper St. Francis Hospital
11.2020 - Current
ABOM/Accounts Payable and Receivable Clerk
Riverside Health and Rehabilitation Center
10.2019 - 05.2020
Director of Admissions
Johns Island Rehabilitation and Healthcare Center
05.2018 - 09.2019
Assistant Business Office Manager
Johns Island Rehabilitation and Healthcare Center
04.2014 - 05.2018
Unit Secretary/Medical Records Coordinator
Johns Island Rehabilitation and Healthcare Center
03.2013 - 04.2014
High School Diploma -
West Robeson Sr High School
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