A hard working and resourceful professional looking for a better opportunity to build a long term career as an Access Control Specialist/Low Voltage I plan to contribute my skills I have learned in previous jobs and life experiences, and learn as much as I can in this new field
Wayne Engelstad
Brentwood,CA
Summary
Dynamic and results-oriented professional with a proven track record at both ASM Global and Shadow Lakes Golf Club, enhancing customer satisfaction through exceptional service and effective conflict resolution. Skilled in strategic thinking and proficient with power tools, forklift operation, demonstrating a strong work ethic and excellent teamwork abilities. Achieved significant improvements in operational efficiency and customer experience, leveraging both hard and soft skills to exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Golf Course Attendant
Shadow Lakes Golf Club
09.2022 - Current
- Greeted golf course guests and shared information on course conditions, rules and gameplay and maintained positive interactions with clients.
- Monitored driving range and grounds daily to identify and manage maintenance needs.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
- Kept golf course equipment stored properly and reported maintenance needs.
- Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
Suite Concierge
ASM Global
08.2021 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Warehouse Packer/ Forklift Operator
Catalyst
03.2018 - 09.2018
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Delivery Driver
Round Table Pizza, Inc
01.2014 - 07.2018
- Delivered packages to customer doorsteps and business offices.
- Completed rush and on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Bachelor of Education - Physical Education
Pacific Union College
Angwin, CA07-2021
Associate of Arts - Liberal Arts: Arts & Humanities
Los Medanos College
Pittsburg, CA06-2016
Associate of Arts - Liberal Arts: Behavioral Studies
Los Medanos College
Pittsburg, CA06-2016
High School Diploma -
Heritage High School
Brentwood, CA07-2012
Skills
- Strong work ethic
- Decision-making
- Time management
- Forklift certified
- Teamwork and collaboration
- Proficient with power tools
- Fast Learner
- Patient
- Good communication skills
- Strategic thinking
- Great with receiving feedback
- Can think outside the box
Interests
Timeline
Golf Course Attendant
Shadow Lakes Golf Club
09.2022 - Current
Suite Concierge
ASM Global
08.2021 - Current
Warehouse Packer/ Forklift Operator
Catalyst
03.2018 - 09.2018
Delivery Driver
Round Table Pizza, Inc
01.2014 - 07.2018
Bachelor of Education - Physical Education
Pacific Union College
Associate of Arts - Liberal Arts: Arts & Humanities
Los Medanos College
Associate of Arts - Liberal Arts: Behavioral Studies
Los Medanos College
High School Diploma -
Heritage High School
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